Eastern Industrial Automation · 2 days ago
Customer Service / Inside Sales Representative
Providence, RI
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
1+ years expEastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products. They are currently seeking a Customer Service / Inside Sales Representative who will interact with customers, provide solutions, and collaborate with a team to meet customer needs.
Industrial Automation
Responsibilities
Interact with customer via phone, email and in person; respond and provide solutions to customers promptly
Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information
Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations
Provide technical feedback to meet customer requirements
Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs
Interact with manufacturing partners and cultivate and sustain positive, professional relationships
Visit customers when needed, including delivering needed supplies
Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed
Qualification
Required
Strong customer service skills
Desire to be part of and collaborate with a hard-working team
Solid work history
High School Diploma Required
At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment
Valid driver's license
Willingness and ability to quickly learn our product line
Strong computer skills – ERP, MS Office Products
Excellent multi-tasking, organizational and communication skills
Desire to work within a team with a cooperative and positive attitude
Ability to lift 25 – 50 pounds
Preferred
Additional training, certifications, education a plus
Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc
Knowledge of One Drive a plus
Company
Eastern Industrial Automation
Eastern Industrial Automation is the largest independent distributor of Industrial Power Transmission, Bearings, Pneumatic & so on Products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sy Schwartz
Cheif Executive Officer
Company data provided by crunchbase