Poole Huffman · 3 days ago
Client Ambassador
Tucker, GA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $50K/yrPoole Huffman, LLC is a respected legal institution known for its unwavering resolve in high-stakes legal battles. The Client Ambassador role is essential for enhancing client experiences, managing communications, and ensuring follow-ups are efficiently handled to strengthen client relationships.
Legal
Responsibilities
Client Reception: Serve as the friendly and professional face of the firm, greeting clients and visitors and ensuring a warm, organized front-desk experience
Communication Management: Answer and route incoming phone calls efficiently using firm systems, ensuring messages and requests reach the right person quickly
Conference Rooms + Meeting Support: Coordinate conference room scheduling and meeting arrangements (room readiness, supplies, basic setup) to support smooth client and team meetings
Reception Area + Office Readiness: Maintain a neat, welcoming reception area and help track staff whereabouts/appointments to ensure visitors and calls are handled appropriately
Office Supplies + Presentability: Monitor office supplies and restock as needed; support overall office organization and presentability so the firm is always client-ready
Clerical + Team Support: Provide clerical/administrative support to attorneys and paralegals as needed (scanning, mail handling, document organization, and other support tasks)
Intake Support (Backup): Serve as a backup for intake-related tasks by gathering essential information and routing it to the appropriate team member
Dynamic Role: Adapt to additional responsibilities as needed while keeping reception and client experience as the top priority
Qualification
Required
Previous experience in client service roles, preferably within a legal or healthcare setting
Strong organizational abilities to manage multiple tasks efficiently and effectively
Excellent verbal and written communication skills to interact with clients and staff
Proficient in Microsoft Office (Word, Excel, Outlook) and willing to learn new tools such as RingCentral and NetDocuments
Maintain a welcoming and professional presence at all times as the firm's first point of contact
High school diploma required
Preferred
Some college coursework preferred
Benefits
Health Insurance: The firm covers half of the employee’s health insurance premiums
Retirement Plan: Access to a comprehensive retirement savings plan.
Paid Time Off: PTO accumulates as you work, with increased accrual after your first year.
Company
Poole Huffman
Poole Huffman, LLC is a business litigation and commercial collections firm.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jon David Huffman
Trial Attorney - Managing Partner
Michael McGuffee
Partner
Company data provided by crunchbase