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Shield AI · 1 day ago

Director, HRBP - Customer Operations

Dallas, Texas

Full-time

Onsite

Director/Executive

10+ years exp

Shield AI is a venture-backed deep-tech company focused on protecting service members and civilians with intelligent systems. They are seeking a Director HR Business Partner to shape the global Customer Operations talent strategy and drive execution of people solutions that enable business growth.

Artificial Intelligence (AI)Autonomous VehiclesDronesMachine LearningNational Security

Responsibilities

Shape and execute the global talent strategy for the Deployed Operations, Flight Test, and Customer Success function —translating business goals into integrated, scalable people strategies and initiatives that accelerate business growth and deliver results

Partner with executives as a trusted advisor, coaching and developing leaders to build high-performing, learning-driven teams and a culture of innovation

Act as the strategic connector between business units, HR Centers of Excellence, and regional teams—ensuring talent programs and solutions are aligned, data-driven and impactful as they are deployed strategically into various client organizations. Monitor results and work collaboratively to address gaps

Leverage insights and analytics to track organizational health and culture, diagnose challenges, and design agile solutions that fuel business success. Use data driven diagnostics tools and processes to develop solutions to continuously improve org effectiveness

Champion our culture and values, ensuring they remain a competitive advantage in how we attract, engage, and retain top talent globally

Embed diversity, inclusion, and belonging into every people process, creating an environment where every employee feels seen, valued, and empowered to perform at their best

Elevate leadership capability through succession planning, organization/role design, and high-impact leadership development programs that prepare us for scale. Ability to work with leadership on highly sensitive employee matters

Drive change and transformation by informing, influencing, and communicating people strategies that connect seamlessly across global teams

Collaborate cross-functionally with Legal, Finance, Security, and other partners to deliver aligned, efficient, and compliant business outcomes

Lead as part of the People Experience and HRBP Leadership Team, driving enterprise-level initiatives and shaping the evolution of our global People function

Partner with the Chief People Officer to lead our HR transformation—designing a global service delivery model that delivers integrated People Experience services and solutions into international regions while balancing speed, innovation, and operational excellence

Qualification

HR expertiseGlobal HR solutionsData analyticsLeadership experienceMilitary environment experienceChange managementCoachingDevelopmentDiversityInclusionTeam buildingCommunication skills

Required

10+ years of broad professional HR experience in a high growth company, preferably in the technology industry with public sector a plus

5+ years of leadership experience, with strong management skills and ability to coach and develop teams effectively

Experience with global businesses, driving HR solutions for international companies. Preferable experience leading international teams

Significant time in role partnering with and influencing senior business executives within a high growth company

Experience operating in a global People Experience organization with COEs, Shared Services and regional teams playing critical roles in providing end-to-end services across a global business and multi-country workforce

Have used HCM technology, other point solution applications and sophisticated data analytics to achieve productivity, drive insights and improve employee, manager and executive engagement

Understanding of working in a highly regulated and government contracted environment, including international labor requirements

Experience in employee mental health and well-being support relative to persons or have worked in, and will work in, high stress environments including deployment for military duty. Ability to partner with leadership on programs to support and identify needs for persons

You have expert knowledge of HR theories, practices and principles as normally obtained through the completion of a Bachelor's Degree in Human Resources, Business Management

Preferred

Experience working in a military client group or in a military environment is preferred. Experience working with team members deployed on assignment a bonus

MBA or other Master's Degree preferred not required