MetaBet ยท 1 day ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
$80K/yr - $115K/yr
5+ years expMetaBet is a leading B2B sports engagement platform that helps companies monetize thrilling sports moments. The Customer Success Manager will support the growing customer base, deliver a smooth onboarding experience, and shape customer experience as the first dedicated employee in this role.
Productivity ToolsSoftwareSports
No H1B
Responsibilities
Improve onboarding and reduce friction by establishing smooth setup and adoption
Ensure customers fully understand how to use MetaBet's products and features
Facilitate renewal preparation and confirm customers have what they need ahead of renewals
Create scalable CS processes to free up Sales & Ops capacity
Be the first point of contact for customer questions and help guide them to solutions
Monitor customer usage to confirm value is being realized
Run periodic check-ins to share best practices and feature updates
Track account health and flag churn risks early to the team
Share common themes to help improve onboarding, support, and product experience
Help improve customer documentation and contracts
Contribute to building repeatable playbooks
Partner with Sales for smooth post-sale handoffs and expansion opportunities
Support ad-hoc sales & operational tasks like CRM management
Qualification
Required
5+ years experience in SaaS customer success, onboarding, or support
Curiosity, empathy, and strong active listening skills
Detail-oriented, organized, and able to manage multiple customer accounts at once
Solid writing skills and the ability to communicate succinctly
Experience in adtech, affiliate, media, gaming, or sports betting
Excited to build structure and processes where they don't yet exist
A natural project manager who loves creating efficiencies and automation
A proactive self-starter, comfortable working with smaller, fast-paced teams
Preferred
A basic understanding of sports and gambling
A love of sports
Residence in a timezone close to US Central Time
Benefits
401(k) matching
100% employer-paid medical, dental, and vision insurance
Discretionary Time-Off Plan
Fully remote
Support for your work-from-home setup
Company
MetaBet
MetaBet is a software company offering engagement tools that enable contextual integrations of sports betting information.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Mark Phillip
CEO/Founder
Barry Golombek
Chief Revenue Officer (CRO)
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