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Radius Global Solutions LLC · 1 day ago

Customer Service Rep (PGW)

Aston, PA, US

Full-time

Onsite

Entry, Mid Level

$14/hr - $14/hr

2+ years exp

Radius Global Solutions LLC is seeking Customer Service Representatives to manage early stage past due accounts and customer inquiries. The role focuses on maintaining high customer satisfaction through effective negotiation and compliance with company policies.

Outsourcing

Responsibilities

Meet or exceed productivity goals established by the Client and Company

Efficiently manage customer accounts and file records according to Company and Client work standards:

Efficiently handle and maintain customers’ accounts

Accurately and thoroughly update and document account notes while on the phone with customers

Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards

Negotiate for payment arrangements on delinquent accounts

Quickly make knowledge-based decisions to resolve the related issues

Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates

Complete all assignments as required or requested by Operations management

Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional area and with Client policies and procedures

Communicate professionally and appropriately with clients, consumers, co-workers, and management

Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures

Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional area and with Company policies and procedures

Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements

Adhere to all Company and customer confidentiality and security policies and procedures

Perform other duties and special projects as assigned

Qualification

Customer service experienceComputerized collections softwareProblem solving skillsNegotiating skillsEthical judgmentInterpersonal communicationWritten communicationOral communicationAttention to detailSelf-starter

Required

High School Diploma or General Educational Development (GED) certificate

Two or more years of applicable customer service or related experience

Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems

Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail

Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment

Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Qualified candidates must be flexible with their schedule and able to work a minimum of 40 hours per week Mon through Fri. Schedules can be subject to change at the client's discretion

Full-time employees must maintain continuous full-time employment status

Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies