TECEZE ยท 1 day ago
Information Technology Support Engineer
Milwaukee, WI
Contract
Onsite
Mid, Senior LevelTECEZE is a leading global tech organization seeking an experienced IT Support Engineer to join their team in Milwaukee, WI. The role involves providing hands-on support for local infrastructure and end users, ensuring stable IT operations and rapid resolution of complex incidents.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Shaik Jakeer
Responsibilities
Provide L2/L3 IT support for office users and manufacturing shop-floor systems across multiple plant locations
Troubleshoot and resolve issues related to Office, Fabrication, and Paint Shop floor applications and systems
Deliver onsite support for network changes, infrastructure updates, and hardware installations
Support and maintain SCCM environments, including imaging, software deployment, and patching
Assist with Microsoft Intune configurations, endpoint compliance, and device management
Ensure timely vulnerability remediation for shop-floor machines, workstations, and endpoints
Manage hardware lifecycle operations, including device provisioning, shipments, replacements, and returns
Configure, manage, and troubleshoot printers, scanners, and peripheral devices
Perform patching and system update activities in line with security and operational standards
Participate in plant leadership meetings and weekly change management (CAB) calls
Maintain accurate service desk documentation, SOPs, and end-user guides
Monitor service performance and adhere to IT operational standards, SLAs, and service objectives
Escalate critical incidents to Plant Leadership and the Major Incident Management (MIM) team
Coordinate with onsite hardware vendors and service partners to resolve issues and complete deployments
Qualification
Required
Provide L2/L3 IT support for office users and manufacturing shop-floor systems across multiple plant locations
Troubleshoot and resolve issues related to Office, Fabrication, and Paint Shop floor applications and systems
Deliver onsite support for network changes, infrastructure updates, and hardware installations
Support and maintain SCCM environments, including imaging, software deployment, and patching
Assist with Microsoft Intune configurations, endpoint compliance, and device management
Ensure timely vulnerability remediation for shop-floor machines, workstations, and endpoints
Manage hardware lifecycle operations, including device provisioning, shipments, replacements, and returns
Configure, manage, and troubleshoot printers, scanners, and peripheral devices
Perform patching and system update activities in line with security and operational standards
Participate in plant leadership meetings and weekly change management (CAB) calls
Maintain accurate service desk documentation, SOPs, and end-user guides
Monitor service performance and adhere to IT operational standards, SLAs, and service objectives
Escalate critical incidents to Plant Leadership and the Major Incident Management (MIM) team
Coordinate with onsite hardware vendors and service partners to resolve issues and complete deployments
Troubleshoot and resolve issues across Office, Fabrication, and Paint Shop floor systems
Provide user and system support across Syncreon, CLI, and other plant locations
Deliver onsite support for network changes and infrastructure updates
Support SCCM environments and assist with Microsoft Intune configurations
Ensure timely remediation of security vulnerabilities on shop-floor machines and workstations
Manage hardware lifecycle activities, including device shipments and returns
Configure, manage, and troubleshoot printers and scanners
Provide L2/L3 support for Windows, macOS, and core infrastructure services
Participate in plant leadership meetings and weekly change management calls
Support patching and system update activities across environments
Adhere to established operational standards, processes, and service level objectives (SLOs)
Maintain accurate service desk and end-user documentation
Escalate major incidents to Plant Leadership and the MIM team during service interruptions
Coordinate with onsite hardware vendors to resolve issues and complete deployments
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
Founded in 2012
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase