New York Life Insurance Company · 1 day ago
Absence Leave Manager
United States
Full-time
Remote
Entry, Mid Level
$36K/yr - $52K/yr
1+ years expNew York Life Insurance Company is a Fortune 100 mutual company committed to integrity and purpose. The Absence Leave Manager will manage absence cases, ensure compliance, and provide excellent service to customers while collaborating with various stakeholders.
FinanceFinancial ServicesInsurance
Responsibilities
Responsible for managing a case load of Absence cases including Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers
Make determinations regarding a customer’s eligibility within compliance timeframes. Manage an assigned desk load of leaves through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources
Manage all requests within appropriate service and quality metrics and client performance guarantees as defined
Support ongoing leave management including extensions and reviewing of additional information as needed to support updated claim decisions
Effectively communicate with claimants, employers, and various medical professionals to gather information regarding the application for, and ongoing management of open leaves
Initiate customer out reaches to gather information and respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes for processing mail, tasks, and outliers. Execute all customer performance guarantees as defined
Proactively work directly with clients and Vocational Rehabilitation Counselors when appropriate to facilitate return to work full-time or modified duty
Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices
Ongoing development via training associated with role and business unit objectives
Qualification
Required
Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions
Ability to work with a sense of urgency and be a self-starter with a customer-focus mindset
Effective interpersonal, written, and verbal communication skills
Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously
Proficiency with MS Office applications is required (Word, Outlook, Excel)
Excellent planning, time management and organizational skills. Ability to manage multiple and changing priorities
Strong negotiation skills
Ability to build and maintain effective relationships
HS Diploma or GED required
Preferred
1 year minimum of professional experience strongly preferred
Experience administering FMLA and/or State Leaves is preferred
Knowledge of legal liability, insurance coverage and medical terminology is preferred
Proven track record of successfully driving results in a complex matrix environment preferred
Bachelor's degree strongly preferred
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Deepa Soni
Executive Vice President and Chief Information Officer
Recent News
2026-01-05
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2025-12-11
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