PAYOMATIC · 1 day ago
CUSTOMER CARE SPECIALIST 1
Syosset, NY, US
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expPay-O-Matic is a diverse financial services company focused on providing accessible financial solutions. They are seeking a Customer Care Specialist Level I to manage incoming customer issues and provide exceptional service to clients and agents.
Financial ServicesFinTechPaymentsPoint of Sale
Responsibilities
Communicates with agents, stores, or customers by telephone or email to provide further information regarding products or services
Follows up with POM’s agents, stores, or customers to ensure that their issues are sufficiently resolved
Prepares reports providing detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes
Collects the required information regarding matters or complaints that require further attention
Maintains records of all transactions and interactions made with customers
Provides comprehensive data service to the customers and advises on POM available services and products
Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint
Ensures that the information regarding customer requests and complaints is provided accurately and efficiently
Communicates effectively and successfully with customers from diverse backgrounds
Performs other duties as assigned by supervisor
Qualification
Required
Minimum of two years of experience
Excellent verbal and written communication skills
Proficient in Microsoft Office
Keystrokes a minimum of 50 wpm
Commitment to excellence and high standards
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Strong interpersonal skills
Ability to understand and follow written and verbal instructions
Ability to deal effectively with diverse individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Ability to work independently and as a member of various teams and committees
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Demonstrated ability to plan and organize projects
Preferred
Bilingual Spanish and English preferred
Benefits
Medical
Dental
Vision
Life Insurance
Sick Leave
Company
PAYOMATIC
PAYOMATIC is a fintech company that provides an array of financial services, POS, and payment solutions for the retail industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-01-16Acquired
Leadership Team
Jim Shreero
Executive Vice President and Chief Financial Officer
Recent News
FX News Group
2025-09-18
Company data provided by crunchbase