World Relief · 1 day ago
Eligibility Specialist - 2025548
Austin, TX
Full-time
Onsite
Entry Level
$23/hr - $25/hr
1+ years expWorld Relief is a global Christian humanitarian organization focused on addressing the world's greatest crises. They are seeking an Eligibility Specialist to assess and determine client eligibility for benefits and services that promote self-sufficiency, ensuring timely access for refugees and other eligible populations.
CharityConsultingSocial
Responsibilities
Conduct intake assessments to verify client eligibility for federal, state, and local benefits and services in accordance with program guidelines
Assist clients in completing applications for public benefits, such as SNAP, TANF, Medicaid/CHIP, housing assistance, and other community-based programs
Collect, review, and process client documentation to ensure compliance with program and funder requirements
Provide orientation and training for clients to understand their rights, responsibilities, and available resources
Refer clients to internal or external programs when needs extend beyond eligibility services, including employment, healthcare, and legal services
Maintain accurate and up-to-date client files in case management systems, ensuring confidentiality and compliance with organizational and funder standards
Assist in preparing reports on client eligibility, applications submitted, and outcomes achieved
Ensure that all eligibility assessments and application processes adhere to local, state, and federal regulations as well as World Relief policies
Identify gaps in service delivery and recommend improvements to streamline eligibility workflows and client access to benefits
Work closely with case managers and program specialists to ensure clients receive coordinated services
Provide guidance to volunteers or interns assisting with documentation and application support
Build and maintain relationships with public benefits offices, housing agencies, and other community partners to facilitate smooth client referrals and case resolution
Advocate on behalf of clients with external agencies to address challenges or delays in accessing benefits
Qualification
Required
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Minimum one year of experience in case management, benefits eligibility, social services, or related administrative role
Bachelor's degree in social work, human services, or related field; or equivalent work experience
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software
Excellent ability to manage paperwork, track deadlines, and maintain detailed and accurate records
Ability to identify barriers to client eligibility and work toward practical solutions
Strong attention to detail when reviewing documents and completing applications
Ability to work effectively in multicultural settings and with limited-English-proficient populations
Preferred
Experience working with refugees or immigrants is preferred
Fluency in an additional language such as Spanish, French, Arabic, or Swahili is preferred
Strong ability to communicate effectively with clients from diverse cultural and linguistic backgrounds
Benefits
Competitive benefits package
Employee discount program
Cigna Healthy Workforce Designation
Company
World Relief
World Relief is a global and humanitarian organization that provides immigration, legal and empowerment services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.17MKey Investors
Basic Needs Giving PartnershipDuPage Foundation
2025-01-17Grant· $0.05M
2023-07-18Grant· $0.12M
Leadership Team
Myal Greene
President & CEO
Alexis Brown, PhD
Chief People Officer
Recent News
North Park University
2025-10-06
2025-03-13
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