NOV · 1 day ago
Customer Support Coordinator
Houston, TX
Full-time
Onsite
Entry Level
2+ years expNOV is a leading company in the oil and gas industry, seeking a Customer Support Coordinator to enhance their customer service operations. The role involves responding to customer inquiries through various channels, coordinating with internal departments, and ensuring efficient handling of requests while adhering to company policies.
Manufacturing
Responsibilities
Answer and respond to calls from customers efficiently and professionally, explaining possible solutions, and elevating calls to aftermarket business lines as needed
Communicating with customers via email/CRM regarding their requests
Utilizing software, databases, scripts, and other resources to properly assess & route incoming requests to the appropriate Business Lines. Obtaining additional information as required
Working with warehouse department to arrange for necessary parts to be shipped on urgent orders
Alerting Service, Spare Parts or Technical Support departments to Rig Down / Urgent requests, especially After Hours
Comply with all NOV Company and HSE policies and procedures, including adhering to attendance expectations & schedule
Perform other work-related tasks as assigned
Understand Regional Aftermarket groups (Service, Condition Monitoring, Spares, Repair, Field Engineering etc.), internal and external customer requirements, and response times
Process inquiries coming into the Aftermarket group, ensuring enough information has been obtained from customers to assess the correct handling &/or routing of the request
Assign inquiries to the correct Business Line / NOV Aftermarket entity or redirect to the correct NOV segment for handling
Collaborate with other departments and locations in connection with customers and administrative tasks
Coach and mentor team members supporting internal departmental growth
Verify warehouse/spare parts availability outside office hours for urgent spare parts requests in accordance with Aftermarket Order Management policy
Qualification
Required
High School Diploma or GED Equivalent (higher education degree desirable)
2+ years' experience in relevant business (customer service, sales, procurement, logistics, technical support, administrative support, marketing)
Experience in manufacturing, oil & gas, or another related environment preferable
Experience with order management tools is preferred
Customer Service and/ or Call Center experience preferred
Technical expertise and/ or documentation knowledge will be regarded as an asset
Advanced MS 365 Office product knowledge
Ability to pass a drug screen & background check
Customer Focus and driven by customer satisfaction
Ability to work on a multitude of diverse inquiries ensuring efficient coordination
Strong organizational, communication, and time-management skills
Excellent interpersonal and communication skills
Resourcefulness, creativity and never walk past a problem
Must be capable of managing multiple priorities and projects at the same time
Ability to drive teamwork between groups and cross functional teams
Attention to detail and a commitment to quality
Must be able to work under pressure to achieve deadlines
Ability to meet or exceed standards as established by the department
Ability to adapt and be cross-trained to learn all job duties
Preferred
Experience in manufacturing, oil & gas, or another related environment preferable
Experience with order management tools is preferred
Customer Service and/ or Call Center experience preferred
Technical expertise and/ or documentation knowledge will be regarded as an asset
Benefits
401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly).
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance (for full-time employees).
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
All regular full-time employees receive up to 11 paid holidays per year.
401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that are effective your date of hire. Coverage options for just yourself as an eligible employee start at as little as $40 per pay period (bi-weekly), and plans that cover your entire family (yourself, eligible spouse, and eligible children) start at $150.50 per pay period (bi-weekly).
Starting in 2026, FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
All regular full-time employees receive up to 11 paid holidays per year.
Company
NOV
NOV provides Downhole, Drilling, Engineering and Project Management, Industrial, Lifting and Handling, Production, Tubular.
10001+ employees
H1B Sponsorship
NOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (20)
2023 (22)
2022 (34)
2021 (41)
2020 (32)
Funding
Current Stage
Late StageLeadership Team
Mark Mitchell
SR Vice President Managed Pressure Drilling
Recent News
2026-01-07
Company data provided by crunchbase