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Sagent · 1 month ago

Field Service Technician - Industrial Systems

Denver, CO

Full-time

Onsite

Mid, Senior Level

5+ years exp

Sagent is a company that provides field-based customer support and technical troubleshooting for industrial systems. The Field Service Technician role involves performing on-site repairs, installations, and maintenance on various commercial equipment while ensuring customer satisfaction and equipment uptime.

HardwareIT InfrastructureIT ManagementNetwork HardwareProfessional NetworkingTelecommunications

Responsibilities

Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment in accordance with company standards and applicable regulatory requirements

Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics

Configure, network, and troubleshoot wired and wireless devices

Communicate effectively with customers, clearly explaining findings, next steps, and service work performed

Travel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly)

Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance

Accurately document all service activity and close work orders in a timely manner

Submit expense reports and required paperwork promptly

Maintain company-issued equipment including tools, laptop, phone, and test devices

Follow all safety, quality, and regulatory requirements, including applicable Weights & Measures procedures

Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues

Provide detailed problem analysis when escalating issues to higher-level technical personnel

Maintain strong professional relationships with customers, colleagues, sales teams, and leadership

Maintain accurate daily timekeeping and activity punches

Participate in the regional on-call rotation

Perform other related duties as assigned

Qualification

Electro-mechanical repairTechnical troubleshootingDevice configurationWindows operating systemLinux operating systemTCP/IP networksCustomer serviceMicrosoft OfficeDetail-orientedSelf-motivation

Required

Associate degree in a technical discipline or equivalent combination of education, formal training, and experience highly preferred

Experience installing, repairing, or servicing processor-controlled or PC-based equipment

Five (5) years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair (or an equivalent combination of education and experience)

One (1) to three (3) years of electro-mechanical repair experience

Valid driver's license with a clean driving record (MVR required)

Ability to pass a criminal background check and pre-employment drug screening

Residence within the assigned service territory

Ability to work overtime (typically 10–15%; may reach up to 25% based on business needs)

Ability to travel overnight (typically ~10%; may reach up to 25% based on business needs)

Strong mechanical aptitude and technical problem-solving ability

Proficiency in diagnosing and resolving electro-mechanical, electrical, and PC-based issues

Familiarity with Windows and Linux operating systems for device configuration and troubleshooting

Knowledge of TCP/IP networks, device connectivity, and communication protocols

Ability to learn and utilize proprietary service software and diagnostic tools

Strong customer-service orientation with clear, professional communication skills