Nabsys · 1 day ago
Field Services Engineer
Providence, RI
Full-time
Onsite
Mid Level
3+ years expNabsys is a pioneering company in high-definition electronic genome mapping, headquartered in Providence, RI. The Field Service Engineer is responsible for installing, maintaining, and servicing the OhmX platform across various customer sites, ensuring high-quality support and documentation.
BiotechnologyGeneticsHealth CareMedical
Hiring Manager
Stephanie Chamberlin, SPHR, HCS
Responsibilities
Proficiency in repairing scientific instruments that include fluidics, electronics, and mechanical systems
Keen problem-solving skills
Fluency in English with clear verbal and written communication skills
Respond to incoming OhmX support requests and ensure timely, high-quality, and well documented resolution of cases
Proficiency in supporting a field application support team remotely with real-time or other approved communications tools
Strong documentation and reporting skills
Familiarity with commonly used field service support software and applications (including electronic instrument history files, repair records, field service dispatch, inventory management, report generation, and CRM)
Strong customer focus and customer management skills
Comfortable operating in a highly matrixed organisation and representing field service in a product development team
Compliant with company and industry safety standards
Willing to travel, including occasional international trips, up to 40% of the time to provide installation, maintenance, or repair services
Qualification
Required
A bachelor's degree in engineering or a scientific discipline, or equivalent technical and work experience
Three to five years' experience as a field service engineer for scientific instruments ideally utilizing fluidics, electronics, embedded computer systems, and mechanical systems
Proficiency in repairing scientific instruments that include fluidics, electronics, and mechanical systems
Keen problem-solving skills
Fluency in English with clear verbal and written communication skills
Respond to incoming OhmX support requests and ensure timely, high-quality, and well documented resolution of cases
Proficiency in supporting a field application support team remotely with real-time or other approved communications tools
Strong documentation and reporting skills
Familiarity with commonly used field service support software and applications (including electronic instrument history files, repair records, field service dispatch, inventory management, report generation, and CRM)
Strong customer focus and customer management skills
Comfortable operating in a highly matrixed organisation and representing field service in a product development team
Compliant with company and industry safety standards
Willing to travel, including occasional international trips, up to 40% of the time to provide installation, maintenance, or repair services
Preferred
Formal training in problem solving and/or quality systems such as Kepner Tregoe, FMEA, Six Sigma, Total Quality Management or similar is desirable
Certifications such as CBET (AAMI) are a plus
Familiarity with Salesforce service and support modules are a plus
Fluency in languages other than English is a plus
Benefits
Health
Dental
Vision
401(k) plan with 50% match up to 6% of base salary
Unlimited vacation
Life insurance
Company
Nabsys
Nabsys is a life sciences company focused on the development of solid-state, single-molecule positional sequencing technology.
11-50 employees
H1B Sponsorship
Nabsys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$143.3MKey Investors
Hitachi High-TechnologiesStata Venture Partners (SVP)PJC
2024-08-01Acquired
2022-11-09Corporate Round· $13M
2022-04-13Corporate Round· $25M
Leadership Team
Barrett Bready
Founder & CEO
M
Michael Kaiser
SVP, Software and Informatics
Recent News
Company data provided by crunchbase