NEOGOV · 1 day ago
Customer Service Rep APEX - Seasonal *Hiring Event
TX 75069, TX
Full-time
Onsite
New Grad, Entry Level
$12.94/hr - $12.94/hrThe City of McKinney Parks & Recreation Department is seeking a Customer Service Representative for their Apex Centre. The role involves providing enthusiastic customer service, assisting with program registrations, and ensuring a positive experience for all members and guests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day
Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software
Promote all facilities, programs and services when in contact with Members and Guests
Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag
Attend all scheduled employee meetings
Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc
Resolve customer questions/complaints
Process sales, cash handling and drawer count down accuracy required at each shift
Arrive to work every day, on time as scheduled
Perform other tasks as needed or directed
Perform other duties as assigned or directed
Qualification
Required
Must be at least eighteen years of age
Must have cash handling skills, and ability to manage a register
Must pass a drug screen and background check
Preferred
Basic computer and phone skills preferred
Some related work experience preferred, but not required
Benefits
Mental Health Care through Employee Assistance Program (EAP)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase