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North American Risk Services (NARS) · 2 days ago

Client Relations Manager - for TPA - Workers Comp

United States

Full-time

Remote

Mid Level

$78K/yr - $100K/yr

North American Risk Services (NARS) is focused on managing relationships within the workers' compensation sector, and they are seeking a Client Relations Manager to enhance client satisfaction and business opportunities. The role involves managing agent and partner relationships, assisting in the sales process, and ensuring compliance with contractual requirements while maintaining high standards of customer service.

Financial ServicesInsurance

Growth Opportunities

Hiring Manager

TERRI WILLIAMS

Responsibilities

Develop additional opportunities by networking with existing clients

Occasional cold call prospecting

Heavy travel involved

Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities

Ensure complete understanding and insight of customer’s needs and intentions

Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct

Prepare and conduct business presentations

Transmit reports to and from clients. Oversee stewardship reporting process

Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements

Identify issues that impact consistency and customer satisfaction and work with leadership to resolve

Develop and enforce departmental processes and procedures

Guide stewardship presentation process and assist with the identification of trends

Ensure overall client retention

Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking engagements

Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff

Actively participate in local and national trade associations

Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed

Qualification

Client relationship managementAccount managementBusiness presentationsNetworkingPublic speaking

Required

Effectively manage general agent, carrier, and self-insured partner relationships to maintain existing relationships and derive new business opportunities

Provide direction and training to the organization to achieve high customer satisfaction

Assist the sales process

Through working with existing clients, identify workflows, problems, and procedures to enhance the relationship and provide consistency of the corporate image and results

As an integral part of the client management team, this position will assist in decisions, work groups and implementations that affect the course of the company