First Federal Bank of LA · 1 day ago
Branch Supervisor
McNeese Branch, Lake Charles, LA, US
Full-time
Onsite
Mid Level
3+ years expFirst Federal Bank of Louisiana is a full-service, locally owned, community bank that has been serving its communities for 70 years. The Branch Supervisor will supervise and coordinate branch personnel activities, ensure compliance with policies and regulations, and maintain high customer satisfaction.
BankingFinanceFinancial Services
Responsibilities
Assists Branch Manager, serves as Branch Manager in their absence
Works directly with Human Resources regarding all branch personnel, staffing needs and completes appropriate forms and documentation
Prepares employee work schedules and assigns duties of branch personnel to ensure efficient operation of the branch office; schedules employee training to increase job knowledge and ensure compliance to standard procedures and practices; coaches and develops staff to maximize their potential
Submits and monitors network system rights and application access forms for branch staff
Administers branch functions, ensuring compliance with the organization’s policies, government regulations and internal audit compliance by monitoring and maintaining policies and procedures
Researches teller outages and makes every effort in recovery; balances the teller GL account for assigned branch on time each month
Responsible for maintaining office building, grounds, equipment and fixtures; contacts appropriate department manager for service or maintenance, as needed
Maintains contact with local real estate brokers, builders, outside vendors and sales agents
Prepares reports and performs tests and audits for management and/or various departments as required
Conducts weekly staff meetings and quarterly security meetings
Maintains knowledge of all bank products and services; communicates product features and benefits to customers and branch personnel
Cross-sells and refers bank products and services, including insurance and investment services, and increases customer relationships
Handles inquiries from customers and office personnel; resolves complaints
Demonstrates exceptional customer service; assists customers daily
Promotes and enhances the corporate culture and fosters the development and implementation of the organizational vision
Performs Universal Banker 1 and 2 duties, including but not limited to new account functions, maintenance, teller duties, check orders, ATM and debit card orders, stop payments, and wire transfers, on a daily basis and according to applicable policy and procedures
Supervises cash vault operations, procedures, and maintains limit
Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes “red flags”; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy
Contributes to team effort by accomplishing related duties, as assigned
Qualification
Required
High school diploma or general education degree (GED)
Minimum of three (3) years' experience in financial institution operating policies and procedures, banking regulations (state and federal), employee development, and public relations
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Must have extensive knowledge of lending services, cross-selling and related areas
An excellent understanding of financial products and services
Company
First Federal Bank of LA
First Federal Bank set its goal more than 75 years ago: Maintain a well-managed financial institution that provides our customers with excellent service and products that are appropriate and beneficial to them and to our community.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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