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Onto Innovation · 1 day ago

Information Security Specialist 2

Milpitas-CA

Full-time

Onsite

New Grad, Entry Level

Onto Innovation is a leader in process control within the semiconductor industry, and they are seeking an Information Security Specialist 2. The role involves providing support and maintenance for the organization's desktop computing environment, including troubleshooting and resolving complex desktop problems for end-users.

3D TechnologyManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels

Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, CD-ROMs, etc

Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment

Where required, administer and resolve issues with associated end-user workstation networking software products

Receive and respond to incoming calls, e-mails and tickets regarding desktop problems

Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports

Maintain an inventory of computers and equipment

Accurately document instances of desktop equipment or component failure, repair, installation, and removal

Qualification

PC hardware knowledgeHardware troubleshootingOperating systems knowledgeTechnical manuals understandingAnalytical abilitiesCustomer service orientationInterpersonal skillsCommunication skills