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NYC Department of Social Services · 1 day ago

UNIT CLERK

Manhattan, NY

Full-time

Onsite

Entry Level

1+ years exp

NYC Department of Social Services is dedicated to helping New Yorkers living with HIV or AIDS. The Unit Clerk will manage visitor interactions, maintain records, and provide clerical support to ensure efficient agency operations.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Receive, screen, and direct visitors to agency offices, by welcoming, questioning, and announcing visitors; provide visitors with information and referring them to appropriate agency staff through an electronic Queuing and Routing system

Maintain systems of records, by entering, retrieving, and transferring data into the Welfare Management and Paperless Office Systems, to ensure usability and timeliness of complete and accurate records. Type and log Emergency Cash Assistance E-checks

Provide telephone coverage, by taking messages, transferring calls, and maintaining a log of incoming calls and providing information, when necessary to facilitate communication between staff and applicants/consumers

Prepare correspondence following specific format, asking for clarification where needed, in order to produce complete and accurate correspondence

Manage the efficient receipt, screening, sorting, and logging of incoming mail, by forwarding the mailings to the Unit Supervisor and caseworkers appropriately, usually initiating preparation for further processing of cases, by the unit

Contact Caseworkers and/or the Unit Supervisors to obtain missing information, or to confirm illegible information, on authorization forms, to ensure accuracy and check records to ensure conformity with established Unit’s policies and procedures

Maintain a log of the Unit’s inventory of office supplies to ensure their timely requisition

Qualification

Keyboard familiarityData entryTelephone coverageRecord maintenanceCorrespondence preparation

Required

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

New York City residency is generally required within 90 days of appointment

Preferred

This position is also open to qualified persons with a disability who are eligible for the 55-a Program

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees