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Shelter House, Inc · 1 day ago

AHR I - Assistant Director of Shelter Operations

Fairfax, VA

Full-time

Onsite

Lead/Staff, Director/Executive

$64K/yr - $69K/yr

3+ years exp

Shelter House, Inc. is a reputable organization dedicated to preventing and ending homelessness and domestic violence. The Assistant Director of Shelter Operations will supervise residential staff, ensure compliance with policies, and manage daily facility operations while providing direct services to program participants.

Information ServicesNon Profit

Responsibilities

Responsible for the hiring, training, development, scheduling, and direct supervision of residential staff

Provide guidance and direction to residential staff as needed and during regularly scheduled one on one meetings

Review documentation completed by residential staff to ensure it is in accordance with agency best practices

Prepare and distribute monthly residential staff schedule; review residential staff timesheets and leave requests

Coordinate essential personnel in the event of safety/weather emergencies

Serve in a rotating on-call capacity to help residential staff address crisis issues

Participate in and facilitate staff meetings and staff trainings as directed by supervisor

Serve as the lead on all Region 3 operations

Ensure agency vehicles are maintained and meet state license and registration requirements

Coordinate and track unit inspections

Serve as point of contact for building maintenance issues; Monitors and tracks all maintenance requests, communicates with maintenance staff, and ensures repairs are completed in a timely manner

During maintenance emergencies coordinate with the Assistant Director of Programs to move the client to a safe room until repairs are made

Maintain current knowledge of Shelter House and Artemis House emergency procedures

Ensure the facility's compliance with all health, safety, and agency regulations and policies

Ensure the facility is routinely cleaned and equipment functions properly for necessary operations

Schedules, monitors, and tracks cleaning of all sites including common areas, office space, and client spaces

Schedules cleaning upon client move outs and ensures proper turn over

Track all inventory and order supplies as needed

Oversee Operations Budget, complete all operations check requests, and maintain financial tracking

Provide direct services to program participants during regularly scheduled shifts

Complete documentation in accordance with agency best practices

Assist clients and direct service staff with calls and completing safety plans / needs assessments

Act as advocate on behalf of population served and / or individual clients when necessary

Collaborate with the management and case management team to ensure services are consistent across shifts

Work closely with Assistant Director of Programs to support direct service staff and maintain ongoing communication

Collaborate with Assistant Director of Programs and Artemis House Director to address client disputes and complaints related to residential living

Assist the Director and Assistant Director of Programs in managing the daily operations and overall safety of the program

Collaborate with the Director and Community Coordinator to obtain donations and volunteer support for the shelter

Proficiently utilize Microsoft applications (email, calendar, SharePoint, OneDrive docs, etc.) as a part of day-to-day work requirements

Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment

Perform other duties deemed necessary to support the program and agency

Qualification

Human services experienceStaff supervisionCrisis managementPublic speakingMicrosoft applicationsOrganizational skillsTime managementSecond languageAccountabilityRespectEmpowermentCollaboration