Global Support Specialist I jobs in United States
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EVERSANA ยท 1 day ago

Global Support Specialist I

positionMason, OH
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $25/hr
date1+ years exp

EVERSANA is a global company dedicated to improving patient lives through innovative commercialization services in the life sciences industry. They are seeking a Global Support Specialist I to provide technical support and customer service, acting as the first point of contact for service requests and ensuring smooth IT operations.

Pharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis
Routing incoming incident and service requests to the appropriate support group
Maintaining accurate and timely records in issues tracking system
Maintaining service desk knowledgebase support documentation
Participating in professional development and team improvement initiative
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
All other duties as assigned
Individual will be expected to analyze end user hardware, operating system and business application issues
Communicate professionally and effectively with users to understand issues and propose solutions
Effectively manage service desk workload to meet publishing business SLAs
Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
Must have the ability to address system issues both on and off hours

Qualification

Technical support experienceCustomer service skillsWindows Server knowledgeMicrosoft 365 knowledgeIT Service Desk platformApple IOS knowledgeNetwork security knowledgeLife sciences experience

Required

Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system

Preferred

Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
Knowledge of Microsoft 365 and Office applications
Knowledge of Apple IOS and OSX environments
Experience using an IT Service Desk platform, preferably Service Now
Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
Ability to be on-call for critical off-hours support
Experience in the life science or health industry is a plus

Company

EVERSANA

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EVERSANA is the provider of global services to the life science industry.
dateFounded in 2018
location
Milwaukee, Wisconsin, USA
people-size5001-10000 employees
web-link
https://www.eversana.com

H1B Sponsorship

EVERSANA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (9)
2023 (24)
2022 (9)
2021 (9)
2020 (7)

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-10-01Private Equity

Leadership Team

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Mark Thierer
Chief Executive Officer
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Suzanne Greenwood
Chief Commercial Officer, Oncology
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