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Seated · 1 day ago

Senior Account Manager

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$90K/yr - $105K/yr

4+ years exp

Seated is the first dynamic pricing platform for restaurants, seeking a Senior Restaurant Success Manager to drive the success of restaurant partners. The role involves managing high-value accounts, influencing revenue operations, and mentoring junior team members while ensuring strategic growth and consultative partnerships with executive-level stakeholders.

Food DeliveryMobile AppsRestaurants

Growth Opportunities

Hiring Manager

Jessa Graves, PHR

Responsibilities

Own high-value accounts: Manage a portfolio of top-tier restaurant groups and enterprise partners, driving measurable revenue growth through upsell, adoption, and retention

Strategic revenue growth: Identify and execute against opportunities for expansion and optimization, consistently exceeding quarterly revenue quotas

Consultative partnership: Act as a trusted advisor to senior stakeholders at restaurants, using data-driven insights to guide decisions and maximize value

Mentorship & leadership: Support, coach, and share best practices with junior RSMs, helping raise the overall performance of the team

Process improvement: Collaborate with leadership on scaling initiatives, refining success playbooks, and building repeatable strategies for growth

Cross-functional influence: Work closely with Sales, Product, and Marketing to ensure partner needs are addressed and opportunities are maximized

Executive reporting: Deliver clear reporting and analysis on account performance, pipeline opportunities, and at-risk partners to leadership

Voice of the customer: Represent partner feedback to internal teams, helping shape product development and operational improvements

Qualification

Account managementSales strategyConsultative partnershipData analysisCommercial acumenMentorshipRestaurant industry knowledgeCommunication skillsNegotiation skillsPresentation skills