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Central Bank · 1 day ago

Teller Supervisor

Branson, MO

Full-time

Onsite

Entry, Mid Level

1+ years exp

Central Bank is seeking a Teller Supervisor to assist in the efficient handling of customer needs and supervise teller operations. The role involves reviewing teller work, providing on-the-job training, and ensuring compliance with bank policies while delivering superior customer service.

FinanceFinancial Services

Responsibilities

Assist tellers in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems

Maintain records of vault and teller station cash balances, and oversee currency accounts

Provide a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts

Operate a variety of office equipment

Explore customer needs and cross-sell services that are in the best interest of the customer

Make appropriate referrals to other business units for traditional and non-traditional banking products and services

Provide superior service to customers

Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Supervise tellers and assist Assistant Banking Center Manager and/or Banking Center Manager on performance evaluations for tellers; assist with grievance resolution

Provide on-the-job training for tellers on an as-needed basis

Monitor tellers to ensure compliance with bank's policies and procedures

Issue written and oral instructions on teller operations as necessary

Ensure that bank policies and procedures are followed and that teller personnel are aware of proper operating procedures

Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions

Assist in problem resolution for tellers and customers

Assign duties and work schedules to ensure efficient functioning of the department

Perform normal teller duties on a daily basis

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters

Maintain cash drawer within prescribed limits

Purchase from and sell money to vault as needed

Accurately count, receive and disburse cash and accurately handle mutilated and bait currency

Verify and balance assigned cash drawer daily

Maintain cash over and short record

Maintain cash drawer variances within Central Bank of the Ozarks guidelines

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Acquire and maintain thorough understanding of security procedures; practice established procedures

Understand role and ensure staff's understanding in case of robbery, whether victim or bystander, and know proper post-robbery procedures

Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to our customers, and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements

Acquire and maintain knowledge of all bank products and services

Complete or attend all required training

Assist others in the department/facility as needed and/or directed

May be assigned vault and/or ATM balancing responsibilities

May be assigned new account responsibilities

May Be Assigned Other Duties And Responsibilities

May be assigned work or training at other assigned locations

Qualification

Supervisory SkillsCustomer ServiceCash HandlingCompliance KnowledgeBasic Math SkillsPC SkillsAttention to DetailProblem ResolutionEffective CommunicationInterpersonal SkillsTeamwork

Required

High school education or equivalent; one to two years of job-related experience, including teller training and experience

Good Interpersonal And Supervisory Skills Required

Basic math skills, intermediate PC and typing skills, and the ability to count U.S. currency required

Basic 10 Key Skills

Typing 25 wpm

Attention to detail and high degree of accuracy required

Ability to maintain regular and punctual attendance

Ability to read, write, and speak English

Effective oral and written communication skills

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Must possess good judgment skills and the ability to handle confidential information

Ability to work quickly and accurately, to analyze information and make decisions

Willingness To Assume Additional Responsibilities/duties/projects As They Arise

Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Regularly required to sit; stand; walk; talk; see and hear

Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms

Occasionally required to stoop, kneel, or crouch

Frequently lift, and/or move up to 25 pounds

Occasionally lift and/or move up to 50 pounds

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus