Interface · 1 day ago
Customer Success Specialist
LaGrange, GA
Full-time
Onsite
Entry Level
2+ years expInterface is a global flooring solutions company and sustainability leader, offering a range of flooring products. The Customer Success Specialist will provide proactive customer service, manage order processes, and ensure customer satisfaction through effective communication and problem resolution.
Building MaterialManufacturingTextiles
Responsibilities
Manage the order process flow; work to solve, avoid, or minimize customer delays
Continuous review and follow-up of reports to identify potential delays on orders
Timely and daily communication via phone and email; through follow-up on all internal and external requests
Monitor Planned Promise Dates versus Customer Requested Dates to proactively work on solutions prior to contacting
Liaison of the Customer to Manufacturing for order improvements, changes, cancellations, and updates
Authorize shipping of orders by verifying allocation quantity, special instructions, ship to address, customer financial services, purchase order information and carrier selection
Manage Customer’s request with Supply Chain, Financial Service, and external freight carriers to ensure steady communication and prompt delivery; work to resolve any issues preemptively
Collaborate with fellow Customer Success colleagues to share best practices
Participate and support company initiatives
Maintain housekeeping; comply with safety rules and environmental regulations
Be aware of the departmental Material Safety Data Sheets (MSDS)
Perform Other duties as assigned by management
Provide Proforma invoices including all export charges
Obtain export freight rates and arrange for export shipments
Submit required documents for customers to obtain permits and arrange product inspections by local government
Provide all export documents for each shipment
Aid Domestic Customer Care Professionals or Domestic orders for export
Provide quotes to GSA customers on contract items
Be familiar with current Government contact product, pricing, and policies
Provide proper coding on government orders for reporting purposes and payment of administrative fees
Develop extensive knowledge of products and sample availability
Track and confirm delivery
Enter in Hospitality orders into JDE and cross-reference to see if available in CRM
Understand Customer’s purchase order requirements and potential delivery limitations
Detailed management of each order; work with Customer and Interface departments to ensure timely and accurate delivery
Qualification
Required
High School Diploma
Minimum of two years of experience in Customer Service or Planning
Able to create a positive customer experience, both internally and externally
Skilled at maintaining self-control in difficult situations and dealing with individuals in an uplifting manner
Ability to be a quick thinker, research and troubleshoot
Excellent communication skills; success with providing solutions where the desired end result is successfully met
Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems
Able to work in a team-based environment and manage projects from conception to completion
Demonstrate success in working under pressure and handling multiple tasks/priorities
Preferred
College Degree preferred
Company
Interface
Interface is a world-leading modular flooring company with a fully integrated collection of carpet tiles and resilient flooring.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel (Dan) Hendrix
CEO and Chairman Of The Board
Laurel Hurd
President & CEO
Recent News
2025-12-05
Business Wire
2025-11-12
Business Wire
2025-11-01
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