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Visit Hershey & Harrisburg · 3 days ago

Guest Experience Scheduling and Training Intern

Hershey, PA

Internship

Onsite

Intern

Start in 2026 Spring

Visit Hershey & Harrisburg is seeking a highly-motivated and organized individual to join their team as a Guest Experience Scheduling and Training Intern. This part-time role focuses on providing operational support for the Guest Experience department, assisting with staffing logistics, scheduling optimization, and training program execution to enhance guest satisfaction and operational efficiency.

Non ProfitTourismTravel

Responsibilities

Assist the GE Leadership team in creating, managing, and distributing biweekly staff schedules for multiple Guest Experience departments (e.g., Admissions, Guest Relations, Rentals, Seasonal Events)

Utilize workforce management software (UKG) to input schedule requests, manage shift changes, and ensuring adequate staffing levels are maintained based on operational needs

Assist with monitoring daily staffing reports and communicate proactively with departmental supervisors regarding coverage gaps and call-offs

Help process schedule and availability changes in accordance with company and departmental policies

Support the planning and execution of new hire orientation sessions and departmental training workshops for Guest Experience team members

Audit employees and supervisors during operational hours to ensure proper procedures including, but not limited to: Guest Experience department standards, hospitality and guest interactions, child labor law compliance, and make recommendations to the Guest Experience management team for continuous training and development opportunities

Assist in updating, organizing, and distributing training materials, standard operating procedures (SOPs), and job aids

Coordinate logistics for training sessions, including room reservations and material preparation

Observe and provide feedback on training effectiveness and suggest improvements to training content or delivery methods

Act as a positive representative of the GE Leadership team, assisting with on-the-spot communication and problem-solving

Perform other duties as assigned

Qualification

Microsoft Office SuiteGuest-facing experienceGoogle WorkspaceTraining coordinationOrganizational skillsCommunication skillsConflict resolution

Required

Must be at least 18 years of age on the day of applying for this position

Must be a sophomore, junior, or senior undergraduate majoring in Human Resources, Communications, Hospitality Management, Park and Recreation, or another related major

At least 1 year of guest-facing experience preferred

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace applications, including Excel and Word

Excellent organizational skills and meticulous attention to detail

Strong written and verbal communication skills, with the ability to interact professionally with diverse groups of people

Must be friendly, upbeat, energetic, and work well with other employees and be able to interact with our guests

Must have strong conflict resolution/problem-solving skills

Must be comfortable speaking to large groups

Must be available to work flexible hours, including evenings, weekends, and holidays, particularly during the park's operating season

Must be able to safeguard confidential information to include, but not limited to: employee personnel information, employee position and pay rates, and employee/guest incident information

Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Embody Hershey Entertainment & Resorts company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others

Must be able to work 3 days per week throughout the summer season to include a rotation of mornings and evenings, weekends, and holidays

Physical requirements include standing for up to 8 hours at a time and walking in excess of 1 mile per day (including up and down stairs) and ability to lift up to 50 pounds

Additional physical requirements include complete mobility and good physical conditioning, good hearing and vision, and ability to tolerate heat and sunlight

Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather

Benefits

Company-coordinated housing is available for this opportunity.

A weekly housing fee of $160 per week, inclusive of utilities and limited transportation, will be automatically deducted from students’ biweekly paychecks.

Upon commitment to employee housing, HE&R will charge a $180 housing fee, inclusive of a refundable $160 housing deposit and a nonrefundable $20 insurance waiver fee.