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Accel Entertainment · 1 day ago

Route Technician

Wheeling, IL

Full-time

Onsite

New Grad, Entry Level

$23/hr - $23/hr

Accel Entertainment, Inc. is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States. The Route Technician will be responsible for executing daily collection team operational needs, including VGT collections and cash movement, while ensuring an exceptional customer experience with location staff and patrons.

Financial ServicesGamingVideoVideo Games

Responsibilities

Provide and maintain an exceptional customer experience with location staff and patrons

Be timely and punctual for both work and route schedule

Communicating and maintaining proper equipment needs for route teams and collection vans

Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle

Unload and deliver cassettes/cans to processing room following route

Required to Drive efficiently and effectively during scheduled routes

Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs

Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)

Effectively communicates with leadership team of any challenges seen on route

Suggests ways to improve route efficiencies

Organize warehouse space within working area; proactively prepare needs for next day routes

Assisting with Fleet Needs for Collection Vehicles

Lends support to other Collection Regions when Staffing needs arise

Other duties as assigned as to meet the operational needs of the Collection Region

Qualification

Terminal Handler's LicenseMicrosoft SuiteSalesforceCustomer serviceAttention to detailProfessional demeanorEthicsSelf-motivatedAdaptability

Required

Minimum of 21 years of age

A valid driver's license and maintenance of a satisfactory driving record

Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board

Proficient with Microsoft Suite, Salesforce, and Outlook

Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department

Commitment to being reliable for working scheduled shifts and being on time

Excellent ethics and integrity

Excellent customer service

High attention to detail

Self-motivated and quick learner

Ability to adapt and understand working components of machines and provide service while on site

Professional demeanor

Benefits

Medical, dental, and vision

Life, AD&D, critical illness, and hospital insurance

Short and long-term disability

Identity/legal protection

Access to FSA and HSA accounts

Traditional and/or Roth 401(k) plans

Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief