Ferrari · 1 day ago
Lead Client Advisor (Miami, FL USA)
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expFerrari is merging the worlds of Luxury and fashion through its Ferrari Lifestyle brand. They are seeking a Lead Client Advisor to build relationships and drive sales in their Miami boutique while leading a team in delivering exceptional client experiences.
AutomotiveAutonomous VehiclesManufacturingMotorsportsRacingTransportation
Responsibilities
Partner with Associate Store Director and Store Director on strategies to meet and/or exceed store sales targets
Track, monitor, and communicate business results to both store team and corporate partners
Ensure an elevated level of sales and service is practiced by all associates; lead by example using your history of outstanding performance, customer service and selling skills
Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
Ensure all sales-related policies and procedures are maintained
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
Maintain a keen interest in the fashion industry and market trends
Search and discover new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships
Lead by example and put the Client Experience at the forefront of all activities and priorities, while simultaneously supporting the team
Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading
Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
Ensure all associates provide the highest level of customer service
Provide feedback and direction for all clientele efforts of store team
Build and maintain repeat clientele by assisting staff with utilizing CRM tools
Support Management in resolving all customer service issues quickly and effectively
Proactively manage customer requests through ecommerce platform in a timely manner
Support Associate Director and Director with store processes for areas of risk management, physical security, store cash controls, and inventory management
Support Associate Director and Director with staff training in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions pertaining to your role
Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements
Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash
Direct the implementation and maintenance of all merchandising/ visual directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure deliveries are properly processed in a timely manner
Identify and communicate product concerns in a timely manner to corporate partners
Communicate inventory needs to support the business goal to corporate partners
Support Associate Director and Director with recruitment, training and development of staff
Support Associate Director and Director to continually evaluate the performance of each associate and provide constant feedback to ensure results and development
Support and provide follow-up for all training programs, seminars etc
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
Qualification
Required
Minimum 3 years retail experience with at least 2 years of retail management within luxury segment
Extremely strong communication skills (verbal and written)
Ability to meaningfully interact with HQ points of contact
Ability to multi-task in a dynamic, ever changing environment
Keen sense of current fashion trends and fashion sensibility within luxury segment
Preferred
Bachelor's degree in related field preferred but not required
Experience working with international brands is a plus
Company
Ferrari
Ferrari is an Italian company that designs and manufactures sports cars.
1001-5000 employees
H1B Sponsorship
Ferrari has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.73M2025-12-03Post Ipo Debt· $408.03M
2025-07-03Acquired
2024-05-14Post Ipo Debt· $540.69M
Leadership Team
Maria Carla Liuni
Chief Brand Officer
Recent News
The Motley Fool
2026-01-07
2026-01-05
MarketScreener
2026-01-05
Company data provided by crunchbase