Phenix Corporation · 2 days ago
Customer Service Distribution Representative
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
5+ years expPhenix Corporation is a full-service food packaging film supplier dedicated to excellent customer service and teamwork. They are seeking a Customer Service Distribution Representative to ensure customer satisfaction, support sales and other teams, and enhance the overall customer service experience.
ManufacturingPackaging ServicesPrinting
Responsibilities
Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services
Collects and enters orders for new or additional products
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff while remaining engaged
Ensures that appropriate actions are taken to resolve customers’ challenges and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Responsible for onboarding new customers
Responsible for accurate and timely order entry, quote generation, purchase order generation and invoicing
Proactively communicates shipment dates and delivery dates to stakeholders
Manage inventory levels for designated customer to ensure no stock outs balanced against company goals
Supply customer reporting as needed such as inventory level reports
Participate in weekly customer update calls and sales update calls
Provide customer requested regulatory documents as requested
Perform other related duties as assigned
Qualification
Required
Bachelor's degree or five to seven years of customer service experience required, preferably working in a distribution capacity
Ability to manage large pivotal high-profile accounts with multiple product lines generating revenue of $1,000,000
Excellent communication skills including active listening and curiosity
Service-oriented with the ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Excellent interpersonal and customer skills with attention to detail
Excellent time management skills with a proven ability to meet deadlines
Respectful of all and ability to inspire work and cooperation with multiple teams
Exceptional organizational skills to support multiple projects
Proficient computer skills with the ability to learn software
Benefits
Private health, dental, vision, and voluntary life insurance plans
Participation in 100% employee-owned ESOP
Company-paid life insurance, short-term, and long-term disability
Paid PTO and company-paid holidays
401(k) matching
Company
Phenix Corporation
Phenix is 100% Employee Owned and a full-service supplier of high-quality flexible food packaging solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase