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AltaGas Ltd. · 1 day ago

WGL Energy - Business Development Operations Specialist

Baltimore, MD

Full-time

Onsite

Mid Level

$69K/yr - $100K/yr

3+ years exp

AltaGas Ltd. is a North American energy infrastructure company focused on providing affordable energy solutions. The Business Development Operations Specialist will serve as the operational support contact for the public sector sales team, addressing inquiries related to contracting, billing, and invoicing while enhancing business intelligence systems.

Oil & Energy

Responsibilities

Serves as the operational support contact for public sector sales team members, customers, and channel partners to assist with contracting, billing, and invoicing questions

Serves as a key participant for the further development of business intelligence systems to include enhancements to the Indicative Pricing Tool, ECHO, and Salesforce as they relate to the Public Sector functions. As part of a team test new IT systems or enhancements and provide feedback

Regularly Interfaces with other departments to develop new programs and/or procedures involving pubic sector accounts. Meets regularly with Public Sector BDMs and Supervisor, to review status of projects, and ensure project objectives meet all expectations

Coordinates pre-pricing response calls with representatives of all functional teams to review RFPs and large pricing requests to identify any issues before internal resources are deployed

On behalf of public sector sales team members, creates formal requests for functional team review (via JTZilla or similar system) to ensure compliance with all internal policies and procedures

Follows-up with public sector sales team members, customers, and channel partners to address Have-to-Have (H2H) contract deficiencies (e.g., tax exemption issues; missing initials/signatures on contracting documents, etc.). Every month works with the sales team to clean-up all resolution (negative status) contracts to eliminate carryover of commission payments due to BDMs and channel partners

Monitors Cost-to-Cover (CTC) notices caused by early terminations of contracts. As needed, assists the sales team, customers, and channel partners with account re-enrollments and works with Billing on fee collections

Acts as interim sales specialist staff member, as needed and as time permits, to assist Business Development Managers to meet deadlines

Handles all other related duties, as assigned

Qualification

Sales support experienceCustomer service skillsExcel proficiencySalesforce experienceDocuSign proficiencyOrganizational skillsInterpersonal skillsTime managementWritten communicationOral communication

Required

3+ Years of experience in sales support, customer service, or administrative work, preferably in the energy industry required

Proven proficiency in Excel, particularly, with macros, pivot tables, and v-lookups

Experience and proficiency using DocuSign, PowerPoint, Adobe, Web-based applications, Oracle, Salesforce and/or JIRA required

Demonstrated track record of customer service and problem resolution experience/skills

Outstanding organizational skills with the utmost attention to detail and time management

Demonstrated strong experience with follow-through and sense of ownership, along with an aptitude for building successful relationships with employees and customers of all levels

Demonstrated self-motivation and the ability to maintain a positive attitude while successfully performing in a fast-paced, deadline-oriented environment

Demonstrated excellent interpersonal, oral and written communication skills