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Skyline Exhibits · 1 day ago

Client Experience Project Manager

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Skyline Exhibits is a leader in creating custom exhibits and empowering clients to succeed. The Client Experience Project Manager is responsible for managing client relationships, overseeing project execution, and ensuring high-quality services throughout the project lifecycle.

Marketing

Responsibilities

Client Engagement: Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle

Project Management: Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality

Communication : Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction

Coordination : Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines

Documentation: Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project

Problem-Solving: Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problems

Quoting and Approval: Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process

Invoicing: Facilitate invoicing with commercial team, key account managers and finance

Project Budget Management: Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation. Manage information flows, approvals and project closeout activities

Client Management : Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholders

Change Order Management: Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation

Fee Preparation: Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders

Travel: Be willing to travel as required for project fulfillment

Reporting: Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team

Project Analysis: Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team

Professional Development: Continue to enhance skills in client services, sales, business, and marketing

Qualification

Client EngagementProject ManagementCommunication SkillsPMP CertificationPower BISAPJiraMicrosoft ProjectVisioSmartsheetOrganizational SkillsInterpersonal SkillsDetail-orientedTime ManagementAdaptability