Lone Star College · 1 day ago
Part-Time PC, Technician II
The Woodlands, TX
Part-time
Onsite
New Grad, Entry Level
$15.60/hr - $15.60/hrLone Star College is a recognized institution offering high-quality education to a diverse student body. They are seeking a Part-Time PC Technician II to support and maintain computer systems, desktops, and peripherals while ensuring optimal workstation performance and providing end user training and assistance.
EducationTrainingUniversities
Responsibilities
Work with end users to identify and deliver required PC services
Act as a liaison and provide training and support to end users and staff on computer operations and other issues
Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
Document instances of hardware failure, repair, installation, and removal
Construct, install and test customized configurations based on various platforms and operating systems
Perform PC hardware and peripheral equipment improvements, upgrades, and repairs
Maintain up-to-date knowledge of hardware and equipment contracts
Responsible for other reasonable related duties as assigned
Qualification
Required
High school diploma or GED
Excellent technical knowledge of network and PC Hardware
Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
Ability to operate tools, components and peripheral accessories
Ability to read and understand technical manuals, procedural documentation and OEM guides
Background of strong customer service orientation
Strong written and oral communication skills
Self-motivated and directed
Keen attention to detail
Skilled at explaining technical subjects to non-technical as well as technical customers
Has expertise in principles and concepts underlying an area of IT
Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
Has in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)
Ability to effectively prioritize and execute tasks in a high-pressure environment
Has some awareness of external trends and best practices
Demonstrates flexibility and discretion in negotiations with customers and/or colleagues
Ability to seek opportunities and set some goals for own development
Ability to follow team and OTS procedures, but regularly evaluates those procedures
Ability to know and follow standard operating procedures
Benefits
Tuition waiver
Participation in a tax deferred retirement plan
Excellent work/life balance
Company
Lone Star College
Lone Star College is a school in Kingwood.
Founded in 1973
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.38M2022-07-07Grant· $0.38M
Leadership Team
Mario K. Castillo
Chancellor & Chief Executive Officer
Dr. Kristy Vienne, CASP
Interim, Vice Chancellor for Finance & Administration/CFO
Recent News
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