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City of Cambridge · 1 day ago

Senior Substitute (Intermittent)

Cambridge, MA

Full-time

Onsite

Senior Level

The City of Cambridge is seeking a Senior Substitute for the Cambridge Public Library, which has been a community hub since 1889. This role involves providing outstanding customer service and supporting library staff through shift coverage across various branches and departments.

EducationEmploymentGovernmentOffice Administration

Responsibilities

Provide substitute coverage for all departments and branches of the Library

Perform functions related to circulation: check-outs, check-ins, reserves, renewals, fine assessment and collection, and similar related tasks

Provide outstanding and engaging customer service to the public and colleagues

Assist patrons in locating books and materials and using library resources, referring them to other staff members as needed

Shelve materials and read shelves

Process deliveries; move and unload bins and check in items

Monitor public areas of the library; communicate and apply library policies and procedures

Any other duties required for the good of the library

Qualification

Customer service skillsPublic library knowledgeTeam playerFollow instructionsTactPatienceCultural competencePositive attitudeEffective communicationHandle pressure

Required

High school diploma or high school equivalency required

Strong customer service skills

Ability and willingness to be a strong team player and treat colleagues with courtesy and respect

Ability to exhibit a positive attitude in all situations

Ability to handle the unexpected and stay calm and professional under pressure

Working knowledge of basic public library concepts and resources

Ability to follow oral and written instructions accurately and thoroughly

Tact. Patience. Maturity

The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies

Ability to operate standard office equipment

Ability to transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp

Ability to carry baskets of materials weighing up to 30 pounds

Ability to pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels

Ability to communicate effectively and exchange accurate information with coworkers and members of the public

Ability to read and organize written material

Ability to place library materials on shelves or carts which can be located at floor level or overhead