Apply on Employer Site

ezCater · 1 day ago

Senior Software Engineer, Customer Service (Remote)

United States

Full-time

Remote

Senior Level

$158K/yr - $190K/yr

5+ years exp

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. As a Senior Software Engineer on the Customer Service team, you will focus on building solutions to transform the customer experience by developing a modern Customer Service tech stack integrated with Salesforce Service Cloud.

CateringFood and BeverageHospitalityMarketplace

Growth Opportunities

No H1B

Responsibilities

Take a lead role in designing and building services and features that will drive the transformation of our customer service tech stack, in collaboration with Staff Engineers, Product, and Salesforce experts

Strike a balance of quality and speed while working on company-level priorities

Mentor developing engineers and contribute to engineering excellence across the organization

Have fun building meaningful software with awesome people

Qualification

GoRuby on RailsJavaSalesforce Service CloudAPI designSQL databasesAutomated testingMentoringCollaborationProblem-solving

Required

5+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages

Experience integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others

Exposure to contact center tooling like Twilio and Amazon Connect is a plus

Demonstrated success designing and consuming APIs (REST or GraphQL), plus working knowledge of relational SQL databases (e.g., PostgreSQL)

A quality mindset: automated testing clean code, code reviews, and CI/CD basics

Practical experience using feature flags, telemetry, and safe rollout techniques to ship incrementally and de-risk changes

Track record collaborating with Product and Design to turn ambiguous problems into iterative deliveries and measurable outcomes

Eagerness to give and receive feedback in a collaborative learning environment

Friendly, flexible and pragmatic approach to work