Complaints Operations Manager- Mortgage jobs in United States
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U.S. Bank · 1 day ago

Complaints Operations Manager- Mortgage

positionOwensboro, KY
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$82K/yr - $96K/yr
date5+ years exp

U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Complaints Operations Manager will manage operational activities for Mortgage/Consumer Servicing complaints, ensuring quality service and compliance, while leading performance teams.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Directly and through staff, manages and coordinates the operational activities for Mortgage/Consumer Servicing complaints
Ensures quality service and effective operations support for all assigned internal and external customers
Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees
Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility
Participates in the review and improvement of operational systems and procedures relevant to assigned units

Qualification

Operational functions knowledgeFederalState laws understandingFinancial analysis knowledgeCustomer relations skillsProject management skillsSupervisory skillsManage tasksInterpersonal communicationTeam leadership

Required

Bachelor's degree, or equivalent work experience
Typically five or more years of relevant experience

Preferred

Thorough knowledge of operational functions, systems, procedures, various products and/or services supported ie.. Mortgage or Consumer Servicing
Understanding of applicable Federal and State laws and regulations
Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
Good organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal and verbal and written communication skills
Excellent supervisory and management skills
Ability to manage multiple tasks
Ability to lead and motivate a mid size team in a stressful setting

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

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Glassdoor3.6
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At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

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John C Stern
CFO
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Daniel Crozier
Senior Vice President Operations
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