Compunnel Inc. ยท 1 week ago
SANDC5698928-- Help Desk Associate
United States
Contract
Remote
New Grad, Entry Level
$20/hr - $20/hr
0+ years expCompunnel Inc. is seeking a Help Desk Associate to provide first-level remote IT services to customers. The role involves troubleshooting and resolving IT issues, entering calls into the helpdesk system, and contributing to customer problem resolution.
Information Technology & Services
Responsibilities
Provide first-level remote IT services or assist in the delivery of higher level services to our customers
Properly enter all calls into the helpdesk system
Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters
Ability to use remote desktop applications in order to troubleshoot end user PC related problems
Ability to resolve standard documented problems with minimal assistance
Take ownership for customer problem resolution
Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc
Identify customer-training issues on standard and non-standard products
Able to contribute to technical discussions with other team members and contributes to the decision making process
Able to demonstrate good customer service skills
Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
Able to demonstrate basic hardware and software trouble shooting skills
Able to demonstrate good problem solving & critical thinking skills
Able to demonstrate ability to work with minimum supervision
Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
Able to demonstrate willingness to work as a team player
Able to demonstrate good organizational skills and ability to attend to details
Ability to travel as required
Qualification
Required
Provide first-level remote IT services or assist in the delivery of higher level services to our customers
Properly enter all calls into the helpdesk system
Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters
Ability to use remote desktop applications in order to troubleshoot end user PC related problems
Ability to resolve standard documented problems with minimal assistance
Take ownership for customer problem resolution
Possesses working knowledge of customer support business and technology processes: Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc
Identify customer-training issues on standard and non-standard products
Able to contribute to technical discussions with other team members and contributes to the decision making process
Able to demonstrate good customer service skills
Able to demonstrate proficiency with Helpdesk tools, Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
Able to demonstrate basic hardware and software trouble shooting skills
Able to demonstrate good problem solving & critical thinking skills
Able to demonstrate ability to work with minimum supervision
Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications, etc.)
Able to demonstrate willingness to work as a team player
Able to demonstrate good organizational skills and ability to attend to details
Ability to travel as required
High School Diploma or equivalent
No less than one entry level certification (A+, N+, or OEM vendor certification)
0-5 years in a technical customer environment
Preferred
Call Center experience preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase