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CFA Institute · 1 day ago

Candidate & Learner Services Coordinator

Charlottesville, VA

Full-time

Onsite

New Grad, Entry Level

$58K/yr - $68K/yr

CFA Institute is the global leader in investment excellence and ethics. They are seeking a Candidate & Learner Services Coordinator to support learners and improve educational experiences by managing learner interactions and coordinating educational product delivery.

Financial Services

Responsibilities

Serve as a key point of contact for learners and candidates across CFA Institute’s education portfolio

Coordinate and manage learner experiences within the learning platform, including responding to queries and monitoring engagement

Support the delivery of educational products by compiling learner data, generating reports, and sharing insights with internal stakeholders

Collaborate with content and technology teams to troubleshoot issues and improve course quality

Develop and maintain internal training and reference materials to support team operations and onboarding

Participate in beta testing and live course sessions to ensure smooth delivery and learner satisfaction

Stay up to date with Canvas/Instructure features to enhance learner support capabilities

Qualification

Client-centered experienceLearning platforms (Canvas)Communication skillsMicrosoft 365Multinational experienceFluency in EnglishInterpersonal skillsProblem-solvingAttention to detailCollaborative mindset

Required

Bachelor's degree or equivalent combination of education and experience

Strong communication and interpersonal skills with a professional, diplomatic approach

Proven ability to manage multiple priorities, work independently, and meet deadlines

Experience in a client-centered environment with a high attention to detail

Familiarity with Microsoft 365 (especially MS Teams); experience with webinar platforms, SharePoint, or Salesforce is a plus

Fluency in English is required; additional languages are a plus

Preferred

Experience with learning platforms (Canvas preferred) is advantageous but not required

A collaborative mindset with a willingness to ask questions, solve problems, and suggest improvements

Experience in a multinational or finance-related environment is beneficial

Benefits

Eligibility for an annual incentive bonus

A 12% employer contribution to a 401(k) or pension plan

A comprehensive medical benefits package

Comprehensive health coverage for you and your family

Generous leave and time off

Competitive retirement plans

Flexible work options

Wellness, education, and support programs

Company

CFA Institute

Glassdoor3.3

Our members and charterholders advance market integrity, trust, and transparency in their professions to build more sustainable, inclusive, and prosperous societies.

Founded in 1947