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Sierra Lobo, Inc. · 2 days ago

IT Help Desk Technician

Milan, OH

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Sierra Lobo, Inc. is a company that offers a full range of professional and technical capabilities, including Test and Evaluation and Systems Engineering. They are seeking an IT Help Desk Technician to provide assessment and resolution of incidents across the company’s computing environment, ensuring proper computer operation for employees.

CRMInformation TechnologyManufacturingVirtual Reality

No H1B

U.S. Citizen Only

Responsibilities

Demonstrate working knowledge of current technology to support various applications

Possess knowledge of both inbound and outbound help desk processes

Must be able to demonstrate employee service skills such as patiently seeking to understand an employee’s issue and situation, providing troubleshooting and resolution, proper follow-up, and status updates

Ability to remain organized while performing multiple tasks with various priorities

Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests

Perform computer hardware configuration and upgrades, software installation and upgrades, and basic network support

Ability to identify and escalate issues requiring urgent or immediate attention

Analyze complex hardware and software problems to determine the most appropriate solution

Perform and document technical troubleshooting

Collaborate with other team members to resolve incidents and technical issues

Provide technical training to other employees

Ability to communicate effectively with both technical and non-technical employees

Must be a self-motivated achiever who gains satisfaction from providing excellent customer service

Qualification

Windows 11 ProfessionalOffice 365Active DirectoryMobile device troubleshootingWiredWireless networkingCustomer serviceVerbal communicationWritten communication