Kratos Industries, LLC · 2 days ago
Field Service Technical PM
Arvada, CO
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
3+ years expKratos Industries, LLC is seeking a Technical Project Manager for Field Services to serve as the primary technical and operational point of contact for incoming field service requests. The role involves managing customer communications, evaluating technical needs, and overseeing field service activities from intake through completion.
ElectronicsManufacturing
Responsibilities
Serve as the primary point of contact for incoming customer phone calls and emails related to field service, startup, commissioning, troubleshooting, warranty, and site support
Perform initial technical intake and issue triage to determine scope, urgency, site conditions, and required resources
Clarify customer expectations, constraints, and timelines to align service solutions with operational realities
Maintain consistent, professional communication with customers regarding schedules, execution plans, and status updates
Manage field service work as defined technical projects from request intake through completion
Define scope, objectives, deliverables, risks, and execution plans for service activities
Coordinate multiple concurrent service projects while maintaining schedule integrity and priority alignment
Monitor progress and proactively address execution risks, technical issues, and schedule conflicts
Create and manage internal work orders in ERP/CRM systems to support field service execution
Ensure work orders accurately reflect scope of work, required skill sets, materials, tools, documentation, and site requirements
Coordinate with engineering, production, quality, and service leadership to resolve technical issues
Ensure internal stakeholders have clear visibility into scope, timing, and execution responsibilities
Coordinate field service schedules with customers, field service technicians, and field service management
Balance customer priorities with technician availability, travel logistics, and skill requirements
Adjust schedules as needed based on changing site conditions or emergent issues
Provide technicians with complete job packages including drawings, procedures, scope details, and site requirements
Support field execution by facilitating technical clarification, documentation access, and internal escalation
Track job status and milestone completion to ensure scope is executed as planned
Ensure service reports, documentation, and customer deliverables are completed and archived
Drive job close-out activities and capture lessons learned
Identify recurring technical issues, scheduling challenges, and process inefficiencies
Support development of standardized field service intake, coordination, and execution workflows
Provide feedback to engineering and manufacturing to reduce future field issues
Contribute to improvements in service responsiveness and customer experience
Qualification
Required
Associate or bachelor's degree in electrical engineering, Industrial Technology, Construction Management, or related field
3–5 years of experience in technical project management, field service coordination, or electrical service operations
Working knowledge of electrical switchboards, switchgear, and power distribution equipment
Familiarity with UL 891 and ANSI C37 standards
Ability to interpret electrical drawings and service documentation
Proficiency with ERP/CRM systems and project tracking tools
Strong technical judgment and structured problem-solving skills
Clear communication with customers and internal stakeholders
Highly organized with the ability to manage multiple projects
Comfortable coordinating across departments and driving execution accountability
Preferred
Experience in electrical switchboards, switchgear, or power distribution environments
Company
Kratos Industries, LLC
Here at Kratos we integrate industry leading components into turn-key, factory tested power and control equipment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Brown
Chief Financial Officer
Tom Huseas
President & Founder
Company data provided by crunchbase