Chase · 1 day ago
Product Delivery Director - Loan Servicing
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is one of the oldest financial institutions, offering innovative financial solutions to millions of clients. As a Product Delivery Director in Loan Servicing, you will lead initiatives to enhance product delivery processes and optimize customer experiences while driving strategic transformation.
BankingFinancial Services
Responsibilities
Lead end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Champion the completion of change management activities across functional partners, ensuring adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners to drive mission-critical outcomes
Foster a culture of innovation by identifying and implementing future-focused solutions that enhance product delivery and customer experience
Collaborate with cross-functional teams to support strategic initiatives and continuous improvement efforts
Qualification
Required
Minimum 5 years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities in a dynamic environment
Strong understanding of delivery processes and a proven track record of implementing continuous improvement initiatives
Experience in product or platform-wide release management, including deployment processes and strategies
Ability to lead mission-critical projects with a future-focused vision and drive innovation across teams
Preferred
Proficient knowledge of the product development life cycle, design, and data analytics
Experience working in agile, innovation-driven environments
Strong communication and stakeholder management skills
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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