Atos · 1 day ago
Client Delivery Executive
Greater Chicago Area
Full-time
Onsite
Senior LevelAtos is looking for a top end delivery executive with deep experience in managing large scale Infrastructure engagements for a financial client. The role involves orchestrating service delivery across Business Lines, ensuring high-quality services, driving revenue, and establishing an innovation agenda with the customer.
Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware
Hiring Manager
Anthony Sisco
Responsibilities
Initial Business Case achievement, budgeting and catering for evolving targets in revenue and / or margin
Manages Investment & purchase request, prepares Business cases
Support and partner with the CEP to negotiate contractual terms, service levels and renewals (help from Contract Manager if assigned)
Designs and drives a plan to improve project margin and ensure client meets its obligation
Ensures team has relevant skills and competencies for their current roles
People Management, Process Management and Program Management
Support and partner with the CEP on Client Leadership: Establishes a strategic engagement model and ensures our customers perceive value and innovative improvements by aligning with their business vision, objectives and goals. “Customer for Life”
Compliance & Risk Management
Service Management: Manage the offering, contracting and provisioning of services to customers, at a known quality, cost and design experience. ITIL aware
Profitability Management: Maintain overall PM of the assigned account
Drive Cost Improvement levers
Support and partner with the CEP for Internal Process Compliance – WebCIP, BUP, Diarie etc Secure smooth running of implemented solutions (high quality and cost effective delivery) by ensuring troubleshooting / maintenance (predictive, preventive and corrective maintenance)
Qualification
Required
Deep experience in managing large scale Infrastructure engagements for a financial client
Understanding of Service Desk backup, running and managing infrastructure (I.E. storage, cloud, computing work)
Ability to orchestrate service delivery across Business Lines, ensuring high-quality, profitable services and strong customer satisfaction
Experience in driving revenue and supporting account growth through service expansion
Ability to represent the client within Atos while championing Atos services to the client
Establishing an innovation agenda with the customer and providing vision and leadership for the account team
P&L Management - ER and Account Margin
Employee Satisfaction
Customer Satisfaction
SLA Management
Service / Process improvement
Initial Business Case achievement, budgeting and catering for evolving targets in revenue and / or margin
Managing Investment & purchase requests, preparing Business cases
Supporting and partnering with the CEP to negotiate contractual terms, service levels and renewals
Designing and driving a plan to improve project margin and ensure client meets its obligation
Ensuring team has relevant skills and competencies for their current roles
People Management, Process Management and Program Management
Establishing a strategic engagement model and ensuring customers perceive value and innovative improvements
Compliance & Risk Management
Service Management: Manage the offering, contracting and provisioning of services to customers
Maintaining overall PM of the assigned account
Driving Cost Improvement levers
Supporting and partnering with the CEP for Internal Process Compliance
Preferred
Financial industry experiences Big Plus
Ability to grow account into applications business
Company
Atos
Atos provides consulting services and solutions, ranging from supporting strategy development to enterprise solutions and technology.
Founded in 1982
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.05B2024-12-10Post Ipo Equity· $234.85M
2024-07-15Post Ipo Debt· $1.82B
2010-06-11IPO
Leadership Team
Philippe Salle
Chairman and CEO
Florin Rotar
EVP, Group Chief Technology Officer
Recent News
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