Hilltop Holdings ยท 1 day ago
Senior Floating Teller/Customer Service Representative (Austin)
2705 Bee Caves Road, Austin, TX, 78746, US
Full-time
Onsite
Mid, Senior Level
1+ years expHilltop Holdings is a financial institution that values relationship banking and customer service. The Senior Floating Teller/Customer Service Representative will process various financial transactions, assist customers with account management, and provide exceptional service while supporting front-line staff with complex transactions.
BankingFinancial Services
Responsibilities
Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions
Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders
Assists tellers with escalated and complex transactions. Reviews other teller transactions and provides overrides, as appropriate and within assigned limits
Helps conduct research on outages and relays information to branch management and research department
Performs vault duties including ordering and verifying coin and currency received from bank, preparing outgoing coin, disbursing change orders to tellers. Verifies cash received or distributed by vault and balances the vault as scheduled
Responds to routine inquiries regarding bank products and services for both customers and employees. These inquiries are made in person, via the telephone or by mail
Offers notary service
May assist branch management and/or lead teller with teller reports, including audit and shipment logs
Performs branch opening and closing duties as scheduled and in line with security and dual control requirements
Open new accounts and cross sells bank products and services. Explains various account/product options and consults with customer to assess their needs; guides customer on product selection or refers customer to the appropriate business line
Inputs customer information and prepares required documentation to open new accounts. Reviews and explains required account documentation and obtains appropriate signatures
Performs general maintenance on customer accounts and provides customer service, including processing address changes, placing stop payments on checks, processing requests for e-statements, and closing accounts in accordance to account/product closing procedures
Other duties as required
Qualification
Required
High School diploma, general education degree (GED), or equivalent required
1 to 3 years of teller experience required
Excellent customer service skills
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills
Excellent verbal, written and interpersonal communication skills
Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems
Must be self-motivated with strong initiative, high level of accountability, and attention to detail
Benefits
11 Paid Holidays
15+ days of PTO
401k Matching
Health Benefits
And more!
Company
Hilltop Holdings
Hilltop Holdings is a financial services firm specializing in mortgage origination, financial advisory, and insurance services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Lines
Chief Technology Officer
Will Furr
CFO
Recent News
2025-10-27
2025-10-25
2025-10-24
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