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Tvilum · 2 days ago

eCommerce Account Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Tvilum is seeking an experienced eCommerce Account Manager to oversee key partnerships with major North American accounts like Amazon and The Home Depot. The role involves managing account relationships, executing strategies for sales growth, and collaborating with cross-functional teams to optimize performance.

Building MaterialFurniture

Responsibilities

Serve as the primary point of contact for assigned retail accounts with a focus on Amazon, The Home Depot, Canadian Tire, and Lowe’s

Acquire a thorough understanding of customer needs and requirements

Develop and execute account strategies to drive sales growth, margin improvement and operational efficiency

Provide clear, concise, and direct guidance to cross-functional remote teams, including marketing, logistics and finance

Analyze sales data and performance metrics to inform decision-making and optimize account plans

Responsible for online data enrichment through maintaining existing online products, adding content to websites via portal, communicating pricing updates and accurately maintaining customer databases

Partner closely with customer contacts to anticipate needs, solve problems and proactively surface opportunities

Manage account’s paid advertising opportunities including all pay-to-play activities designed to increase online traffic

Create strong, trusted relationships with customers, across all levels of their organization

Contribute to a successful team structure and dynamic

Qualification

ECommerce experienceAccount ManagementRetail merchandisingSales experienceMarketplace dynamicsSupply chain operationsExceptional communicatorHighly organizedSelf-starter