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Closinglock · 1 day ago

Implementation Manager

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud. They are seeking an Implementation Manager to manage the onboarding and implementation process for new customers, ensuring their long-term success with the platform through coordination with various internal teams.

FinTechFraud DetectionInformation TechnologyPropTechReal EstateSoftware

Responsibilities

Own and manage the full customer implementation lifecycle, from kickoff to successful go-live

Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals

Lead customer kickoff calls, training sessions, and configuration meetings

Develop and manage implementation plans, timelines, and deliverables

Identify risks or blockers early and proactively drive resolutions

Coordinate with internal teams to support technical requirements and integrations

Educate customers on best practices to drive adoption and long-term success

Maintain accurate documentation and updates within CRM and internal tools

Continuously improve implementation processes, playbooks, and documentation

Qualification

Implementation ManagementCustomer SuccessProject ManagementSaaS ExperienceTechnical Requirements CoordinationOrganizational SkillsLearning New SoftwareCommunication SkillsCross-functional Collaboration