EOS IT Solutions · 1 day ago
Director of Managed Services
Hayward, CA
Full-time
Hybrid
Director/Executive
$160K/yr - $186K/yr
10+ years expEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services. The Director of Managed Services will enhance the quality of managed services offerings, driving client retention and new business growth while overseeing operations and leading a high-performing team.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Implement the Managed Services strategy as defined by the business
Provide strategic leadership and oversight to a high-performing Service Delivery & Program Manager team focused on IT Asset Management, Supply Chain, and Logistics
Set strategic and tactical priorities aligned with broader business objectives
Collaborate effectively with clients to develop accounts and services, consistently exceeding expectations within the agreed scope of work
Lead periodic service reviews and quarterly business reviews (QBRs) with internal and external stakeholders
Develop and execute plans to enhance performance, reliability, and operational cost-effectiveness
Embody and promote EOS values: Integrity without compromise, Respect, Commitment to Service Excellence, Collaboration, and Agility
Drive continuous improvement initiatives across the portfolio to ensure EOS delivers measurable value to clients
Participate in RFI and RFQ processes, including drafting and executing service proposals
Partner with EOS Human Resources on personnel matters
Attract, develop, and retain top talent through ongoing investment in employee growth and career development
Qualification
Required
Minimum of 10 years' progressive experience in Managed Services, Supply Chain, Logistics, and IT Asset Management
5 to 10 years of proven management experience leading high-performance teams
Demonstrated leadership capabilities with experience presenting to executive-level client stakeholders
Proven track record in process automation and innovation
Strong data-driven decision-making skills
High levels of enthusiasm, energy, and commitment to quality
Ability to manage sensitive and confidential information with integrity
Self-motivated and capable of thriving in an autonomous environment
Advanced analytical and problem-solving abilities
Experience in team development and performance management
Strong influencing, negotiation, and decision-making skills
History of delivering efficient services that exceed customer expectations
Preferred
Experience in scaling Managed Services operations across multiple regions
Familiarity with ITIL frameworks and certifications
Exposure to enterprise-level clients and global service delivery models
Proficiency in tools and platforms related to IT Asset Management and Logistics
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO & Founder
Recent News
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