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Fair Oaks Foods · 1 day ago

Information Technology Support Specialist

Davenport, IA

Full-time

Onsite

Mid Level

4+ years exp

Fair Oaks Foods is a food manufacturing company seeking an IT Support Specialist to provide front-line technical support for employees. This role involves desk-side support, device setup, troubleshooting, and user account management in a Microsoft 365 environment, ensuring compliance with safety and operational standards.

Food ProcessingManufacturingWholesale

Hiring Manager

Paola Dennisse Crespo Del Toro

Responsibilities

Provide friendly, professional support for hardware, software, printers, mobile devices, and basic connectivity issues

Document and communicate support work clearly in the ticketing system, including troubleshooting steps taken, root cause (when known), and final resolution

Create/maintain documentation for recurring issues and standard procedures

Support users and devices in a Microsoft 365 environment; Outlook, Teams, OneDrive/SharePoint, Office apps

Manage users in an Azure Active Directory environment

Perform basic network troubleshooting

Support and maintain onsite technology like scanners, label printers, shop-floor workstations, and other operational devices as applicable

Provision, deploy, and reimage company devices using Microsoft Intune, including new-hire setup and standard application installations

Maintain accurate IT asset records by tracking inventory, assignments, replacements, returns, and equipment status throughout the device lifecycle (per checklists and approvals)

Follow company security standards

Provide support in areas where production is time-sensitive, and procedures must be followed (PPE, sanitation rules, safety requirements, and access restrictions)

Coordinate support activities to minimize disruption to production and maintain compliance with facility policies

Qualification

Microsoft 365Microsoft IntuneAzure Active DirectoryWindows troubleshootingCustomer service skillsBasic networking conceptsHelp desk experienceCompTIA A+ / Network+

Required

Thorough understanding of IT and practical applications to support the company's goals

Four years of related experience and/or training; or equivalent combination of education and experience

Excellent knowledge of Microsoft Windows troubleshooting for servers and workstations (applications, drivers, printers, basic performance issues)

Excellent understanding of Microsoft Office & M365 applications

Experience with Entra ID (Azure AD) user/group administration

Experience with Microsoft Intune (enrollment, app deployment, reimaging, Autopilot basics)

Strong customer service skills: able to communicate clearly, speak effectively, and follow through

Ability and willingness to leave the desk and work hands-on with equipment in both office and facility areas

Ability to deal with problems involving several concrete variables in standardized situations

Ability to troubleshoot complex problems and situations of a technical nature

Basic understanding of networking concepts

Preferred

Previous help desk experience, including working in a ticketing system, is a plus

Experience in operational environments with safety/compliance requirements a plus

Certifications such as CompTIA A+ / Network+ or Microsoft fundamentals (helpful, not required)

Company

Fair Oaks Foods

Fair Oaks Foods is an innovative, family-owned business consisting of culinary experts specializing in making flavor-filled, fully cooked meat and plant-based protein products.

Founded in 1985

Pleasant Prairie, Wisconsin, USA

201-500 employees