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Virginia Credit Union · 1 day ago

EFT Services Supervisor - Waterford

Midlothian, VA

Full-time

Onsite

Mid, Senior Level

Virginia Credit Union is seeking an EFT Services Supervisor to serve as the primary advisor for employees and ensure all transactions are processed in accordance with regulations. The role involves overseeing daily operations, providing leadership to staff, and maintaining compliance with industry standards.

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Responsibilities

Stay abreast of daily operations in the department’s functional areas to ensure that work is completed in an accurate and timely manner. Communicate any problems, concerns, or critical issues to the EFT Services Manager

Assist as strategic contact and Subject Matter Expert for all internal and external partnerships and projects that impact or process through EFT Services

Secondary contact for government, industry and Internal Audit matters pertaining to ACH, wire and regulatory compliance requirements. Assist with ensuring that adequate controls exist within the department

Monitor phone calls for member experience service requirements. Leverage this information to strengthen staff coaching and performance to ensure departmental benchmarks are being met

Serve as the primary individual who handle ACH Treasury reclamations and EDI transactions

Serve as primary backup, to EFT Services Manager, for processing VACU payroll files

Assist with Processing of received ACH transactions, when volumes warrant additional support outside of the ACH Specialists; this includes picking up files from ACH Operator

Ensure the timely processing of ACH stop payment requests and disputes for ACH transactions; this includes reviewing forms, making adjustments to member's accounts, returning unauthorized ACH transactions, and communicating with other financial institutions. Assisting with processing when volumes require additional resources

Provide ongoing quality service to various departments while setting the standard to be met by the EFT Services staff

Review member complaints and/or inquiries that have been escalated from the EFT Services Staff, resolve them, and when necessary escalate to the EFT Services Manager

Assist with Performing of trouble shooting for technical issues in the EFT Services area

Assist with Ensuring that all area procedures reflect necessary processes and that all EFT Services staff adheres to them

Assist EFT Services Manager with ACH audits including, but not limited to, the participation in process observations and communicating with audit team member(s)

Assist EFT Services Manager to identify and resolve GL discrepancies, relating to EFT processes/transactions, while working with Accounting to ensure completion and timely clearing of GLs

Assist with staff development through coaching, internal training, and industry educational opportunities. Keep staff informed and encourage input through monthly one-on-ones. Offer ongoing feedback to manager, as it relates to team members growth performance and reviews

Remain current in the knowledge of industry standards and best practices supporting EFT Services operations

Primary trainer for new hires on all EFT Services related processes

Assist with all area testing for releases, upgrades, and Business Continuity is completed in accordance with company expectations

Assist with fostering an environment that supports the values established by both Transaction Operations and the credit union

Maintain an awareness of technological & regulatory changes and enhancements in the industry and devise strategies to ensure the continuous development and effectiveness of the department

Comply with all published enterprise level policies and procedures including, but not limited to Risk Management policies

Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security

Report all Risk Management Policy violations in accordance with policy

Other duties may be required and assigned by the supervisor

Qualification

AAP CertificationACH rules knowledgeWire transfer experienceLeadership experienceCredit union experienceMicrosoft OfficeAnalytical skillsOral communicationWritten communicationOrganizational skills