Falcon Smart IT (FalconSmartIT) ยท 1 day ago
Domain Delivery Lead
Alameda County, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expFalcon Smart IT is seeking a seasoned Domain Delivery Lead with over 10 years of experience in the Pharma Commercial Domain. This role acts as a strategic bridge between business stakeholders and technology teams, ensuring effective solution delivery and compliance across various commercial operations.
Information Technology & Services
Hiring Manager
Harinii Suriyakumar
Responsibilities
Accountable for overall solution: Full accountability for the solution of various products, including their quality and timeliness
Team and initiative oversight: Orchestrates team execution, ensures delivery quality/readiness, meets timelines
Stakeholder communication: Provides clear, cadence-based communications and decision options to leadership and partner teams
Scope and Change management: Responsible for scope delivery and change control (trade-offs, impact, baselining); manage scope changes, assess impact on timelines/capacity, and align with PO on trade-offs to protect outcomes and timelines
Resource and work allocation: Plans and balances capacity; identifies gaps and mitigates bottlenecks; Coordinates onshore/offshore execution and handoffs; optimizes for flow and predictability; Translate objectives to a cross-team delivery plan with milestones and dependencies
Client relationship management: Primary delivery counterpart (governance, commitments, risk/issue resolution) , nurtures client relationships and overall outcome of value creation
Backlog management: The PO owns prioritization and backlog content; the DDL ensures teams, dependencies, and schedules support the prioritized backlog and maintains flow
Cross-functional communication: Keeps PO, engineering, QA, design, and vendors aligned on plans, risks, and dependencies
Run governance: Risk/issue management, change control, and escalation
Release readiness: Ensure release readiness and quality gates are met across functions
Efficiency Metrics: Provide objective delivery metrics (throughput, predictability, burn-up/flow, defects) and status
Continuous improvement: identify systemic impediments; drive process and tooling improvements across the domain
Gather, analyse, and document detailed business requirements from stakeholders
Translate business needs into functional and non-functional specifications, user stories, and acceptance criteria
Collaborate with technical teams to design and propose technology-driven solutions
Analyse current-state business and digital processes and drive process optimization
Define test strategies and test plans; support functional, integration, regression, and UAT testing
Support Product Owners with backlog refinement and delivery alignment
Facilitate knowledge transfer, training, and change management initiatives
Qualification
Required
10+ years of experience in Pharma Commercial Domain Delivery
Expertise in Commercial Operations, including Sales Operations, Field Enablement, Commercial Analytics and Reporting, and CRM-enabled commercial workflows
Lead Market Access domain coverage, including Government Pricing, Patient Access Programs, 340B Revenue Management, Group Purchasing Organizations (GPO), and support for Specialty Distribution (SD) and Specialty Pharmacy (SP) models
Drive solutioning and delivery for Patient CRM / Hub Services, including Benefit Investigation, Copay Card Processing, HIPAA compliance, Income Verification, and eRx integrations
Accountable for overall solution quality and timeliness
Orchestrates team execution and ensures delivery quality/readiness
Provides clear, cadence-based communications and decision options to leadership and partner teams
Responsible for scope delivery and change control
Plans and balances capacity; identifies gaps and mitigates bottlenecks
Nurtures client relationships and overall outcome of value creation
Ensures teams, dependencies, and schedules support the prioritized backlog
Keeps PO, engineering, QA, design, and vendors aligned on plans, risks, and dependencies
Manages risk/issue management, change control, and escalation
Ensures release readiness and quality gates are met across functions
Provides objective delivery metrics and status
Identifies systemic impediments and drives process and tooling improvements
Gather, analyse, and document detailed business requirements from stakeholders
Translate business needs into functional and non-functional specifications, user stories, and acceptance criteria
Collaborate with technical teams to design and propose technology-driven solutions
Analyse current-state business and digital processes and drive process optimization
Define test strategies and test plans; support functional, integration, regression, and UAT testing
Support Product Owners with backlog refinement and delivery alignment
Facilitate knowledge transfer, training, and change management initiatives
Strong hands-on experience with Agile/Scrum delivery models
Proficiency in JIRA, Aha, and delivery management tools
Experience with data visualization and reporting platforms (e.g., Tableau)
Familiarity with digital experience platforms, CMS, and commercial marketing tools in Life Sciences
Strong verbal and written communication skills
Collaborative mindset with comfort working across delivery, product, engineering, sales, and leadership teams
Ability to translate complex pharma domain concepts into clear, actionable insights
Analytical, self-driven, and adaptable in fast-paced environments
Proactive in providing regular updates and owning outcomes
Company
Falcon Smart IT (FalconSmartIT)
Global Specialist IT Recruitment Agency Leader in Digital Transformation , Business IT Solutions and IT Recruitment Specialists Falcon Smart IT is a Specialist recruitment agency can quickly find you highly skilled IT professionals who are the best fit for your project or full-time hiring needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase