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Butler/Till · 1 day ago

Senior Field Account Manager

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $85K/yr

4+ years exp

Butler/Till is a company focused on digital media, seeking a highly experienced Senior Field Account Manager to lead strategic relationships with key accounts. The role involves managing client interactions, driving digital media strategy, and ensuring client satisfaction and growth through personalized service and consultative advisement.

Marketing

Growth Opportunities

Hiring Manager

Sean D'Abreu, M.S.Ed, SPHR

Responsibilities

Serve as the trusted advisor for a portfolio of strategic clients, strategize on and provide exceptional service and support

Oversee the overall health of assigned accounts, including contract renewals, managing customer expectations, and monitoring usage data

Lead regular virtual and occasional in-person meetings to review performance, align goals, and identify growth opportunities

Provide excellent customer support, resolving issues promptly and ensuring a positive client experience

Autonomously identify cross-selling opportunities with customers participating in a Butler/Till program

Maintain a high engagement rate with customers through active, value-add outreach efforts to support retention and new business generation

Ensure a seamless onboarding and ongoing experience that reflects a standard of exception, detail oriented customer care

Support both virtual and in-market larger-scale events through presenting, marketing, and educating our customers in both 1:1, small group and large group settings

Foster strong and lasting customer relationships through the sharing of expertise, product-specific education, and consultation as their respective marketing partner

Conduct gap analysis with customers to understand their marketing objectives, challenges, and opportunities, identifying opportunities for upselling or cross-selling through expert consultation

Translate client objectives into actionable media plans and performance metrics

Monitor campaign performance and provide strategic recommendations for optimization on various marketing platforms, including social media

Acquire and actively utilize in-depth knowledge of Butler/Till’s diverse range of marketing products, including digital marketing, social media campaigns, content creation, and SEO

Stay abreast of industry trends, market dynamics, and competitor activities

Provide feedback to internal stakeholders based on market insights and agent interactions

Identify upsell and cross-sell opportunities aligned with client goals

Maintain high client retention through proactive engagement and value delivery

Track and report outreach and engagement activities, insights collected, recommendations made, forecasting, and results across all efforts

Assist in all annual/rolling program enrollment activities as needed to support the account

Occasional travel is required to attend marketing events hosted by Butler/Till or its clients

Support training, guidance and skill development of other team members

Qualification

Account ManagementCRM SoftwareDigital Media StrategyConsultative SellingSocial Media StrategiesContent CreationCommunication SkillsPresentation SkillsResults OrientedSelf-Motivated