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IDR, Inc. · 1 day ago

Help Desk Analyst

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

IDR, Inc. is seeking a Help Desk Analyst to join one of their top clients in Atlanta, GA, providing essential technical support to a Georgia court system. This role involves delivering Tier 1 onsite technical support, troubleshooting issues, and maintaining professionalism in a court environment.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Deliver Tier 1 onsite technical support, addressing the technology needs of court staff and judges

Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and Microsoft Office 365

Respond promptly and professionally to user requests and incidents, maintaining a high level of professionalism suitable for a court setting

Document issues, resolutions, and identify recurring trends to improve support processes

Engage in light project-based work as needed, once core support is stabilized

Qualification

Help Desk SupportOffice 365Professional DemeanorCommunication SkillsIndependent Work

Required

Over 3 years of experience in Help Desk or Desktop Support roles

Proficient in supporting Office 365 environments and user-facing support roles

Excellent communication skills, particularly with non-technical users

Professional demeanor and reliability, crucial for a court environment

Ability to work independently in a small IT support setting

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)