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MBTA · 1 day ago

Director of Maintenance Operations

Boston, MA

Full-time

Onsite

Director/Executive

7+ years exp

MBTA is committed to providing safe, reliable, and accessible transportation. The Director of Maintenance Operations will lead teams in the Engineering and Maintenance Division, overseeing maintenance planning and record-keeping, while developing department-level goals and improvement plans.

AutomotiveLogisticsPublic TransportationTransportationTravel

Growth Opportunities

No H1B

Responsibilities

Provide support of maintenance operations to the four functional areas of E&M: Maintenance of Way (MOW), Signals & Communications Maintenance (SCM), Power Systems Maintenance (PSM), and Stations (STATN)

Work with the E&M Leadership team to develop annual strategy and goals for E&M and facilitate the achievement of those goals through leading continuous improvement projects and creating KPI/Metric dashboards

Work with E&M leadership to promote data-driven decision-making through process development, data analytics, and strategic planning

Work with Directors, Deputy Directors, and Project Coordinators in E&M Departments to manage continuous improvement projects enabling the department to reach its strategic goals

Manage daily Maintenance Control Center (MCC) operations, including service requests and work order monitoring, emergency response, and customer-facing issue resolution. Lead a team of a Supervisor and MCC Clerks

Transform MCC into the primary customer service interface and internal communication hub for E&M by developing skillsets and tools to enable MCC to accurately record/assign/update work orders, give status updates, and follow up on ongoing issues

Work with the Asset Management team to implement and optimize the new Asset Management system by facilitating data collection, reviewing business processes, and acting as a liaison between the Asset Management Team and E&M Leadership

Manage the Planning and Scheduling team to properly plan and coordinate to ensure operations support of track access. Lead a team consisting of a Supervisor and Planning and Scheduling Coordinators

Optimize the ROW Access planning and scheduling process with the goal of increasing track access for preventative maintenance, corrective maintenance, and capital work, and effectively allocate personnel resources required to support those efforts

Assist in coordination efforts between E&M, Engineering, and Capital Division, and Construction Logistics to ensure E&M support of diversions and ongoing capital project work, including attending all coordination meetings and assisting in prioritizing work and allocating resources

Enforce the Authority's safety standards to ensure the safety of workers and customers

Remain current with the MBTA's Safety Plan as well as the position's outline of responsibilities

Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed

Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner

Work any and all shifts and/or locations as assigned or directed

Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week

Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees

Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Discrimination, Anti-Harassment, and Anti-Retaliation policies

Perform related duties and projects as assigned

Qualification

People managementContinuous improvementData analyticsProject leadershipAsset Management SystemsBusiness process designDiversity managementCustomer serviceCommunication skillsTeam leadership

Required

A Bachelor's degree from an accredited institution

Seven (7) years of experience leading, managing, designing, and/or implementing business processes and administrative functions across organizations

Five (5) years of experience in people management and/or project leadership

Demonstrate the ability to effectively manage and motivate staff

Demonstrate the ability to supervise and work effectively with a diverse workforce

Handle sensitive and confidential information in an appropriate manner

Ability to travel to locations throughout the MBTA's service area

Valid driver's license

Preferred

Experience in the following industries: Transportation, Signals and Communications, Power, Track, Construction Management

Experience with Asset Management Systems such as Trapeze, Maximo, or similar

Experience leading continuous improvement initiatives and change management

Company

MBTA

Glassdoor3.8

The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.

Founded in 1964

Boston, Massachusetts, USA

5001-10000 employees