De Nigris USA / Food Specialties Trading ยท 2 days ago
Customer Service Manager
Totowa, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expDe Nigris USA is a family-owned company dedicated to producing high-quality vinegar for over 130 years. The Customer Service Manager plays a critical role in managing the full order lifecycle for retail and industrial customers, ensuring accurate order processing and high customer satisfaction.
Food & Beverages
Responsibilities
Serve as the primary point of contact for assigned retail and industrial customer accounts
Process customer orders accurately via EDI, customer portals, and manual entry
Communicate order status, backorders, shipment tracking, and issue resolution to customers
Review and verify purchase orders, invoices, and shipping documentation for accuracy
Investigate discrepancies, shortages, and short payments; assist with reconciliation and credits
Communicate regularly with the Sales team regarding active projects, customer needs, and new business
Track order progress through the warehouse and distribution network, including E-Commerce distribution centers
Prepare and issue work orders for repacking or special handling requirements
Follow up on work order completion and communicate updates to internal stakeholders
Ensure timely and accurate data exchange related to orders, shipments, and invoicing
Monitor inventory at the Totowa facility and NJ-based 3PL to ensure FEFO compliance
Coordinate inventory transfers to Totowa as needed
Work with warehouse and planning teams to address shortages, excess inventory, and replenishment needs
Support operational and retail service initiatives as requested by the General Manager or Operations Director
Assist with customer documentation requests
Provide support in TraceGains when needed
Qualification
Required
2+ years of experience in a customer service, order management, or operations support role
Strong attention to detail with the ability to manage multiple orders and priorities simultaneously
Clear, professional communication skills (written and verbal)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to work effectively in a fast-paced, team-oriented, in-office environment
Preferred
Experience supporting retail, industrial, or wholesale customers
Familiarity with EDI transactions, order portals, or ERP systems
Experience working with warehouses, logistics providers, or 3PL partners
Company
De Nigris USA / Food Specialties Trading
For over three generations De Nigris family has dedicated itself to the production of vinegar with passion and knowledge, in the tireless search for the best possible quality product.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase