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Northpoint Recovery · 1 day ago

Administrative Assistant

Westminster, CO

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

Northpoint Recovery Holdings, LLC is a leading behavioral healthcare provider offering treatment for substance use and co-occurring disorders. The Administrative Assistant will handle patient-facing duties and general office management tasks, ensuring proper reception of patients and supporting day-to-day operations.

Health Care

Responsibilities

Coordinate office management schedules, coverage, and team needs

Client and staff Telehealth liaison

Responsible for the completion and collection of all necessary intake paperwork and documentation

Track patient information and statistics in support of The Joint Commission requirements

Assist leadership in developing data tracking processes and trainings needed to improve the team

Track facility maintenance needs

Complete inventory ordering for designated facility

Schedule and complete fire drills, egress testing, safety committee meetings, infection control meetings

Responsible for environmental cleanliness, organization, and presentation

Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail

Coordinate client UA results with multidisciplinary team

Maintain lobby environment to promote warm and welcoming surroundings, including seasonal décor

Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors

Facilitate client arrival and departure from programming

Schedule, organize, and manage Joint Commission and facility compliance needs

Screen and monitor visitors and connect them with the appropriate staff member

Display initiative by identifying problems and making recommendations to solve them

Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner

Manage and provide training to incoming and current reception and clinical staff for front desk duties

Liaise with facility vendors including cleaning, maintenance, and transportation services

Organize, maintain, and create client orientation packets

Work collaboratively with management positions in creating and identifying efficiencies within the facility

Plan in-house activities such as parties, celebrations and trainings

Adhere to all company policies and procedures

Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care

Performs other related duties and special projects as assigned

Qualification

Microsoft Office SuiteCommunication skillsTime managementOrganizational abilitiesTelephone etiquetteCritical thinkingProblem solvingAttention to detail